Operations Manager

Winner Recruitment; Birmingham; On-site; GBP 55,000 - 65,000; Full time

Job summary

Winner Recruitment is seeking an experienced Operations Manager for a growing grounds maintenance business. The role is based in Birmingham and involves delivering contracts across multiple client sites throughout the UK.

You will plan resources, manage teams and subcontractors, maintain client relationships, and ensure works are delivered safely, efficiently and to a high standard. There is a clear pathway to director-level progression as the business grows.

Qualifications

• Experience in grounds maintenance or horticultural operations.
• Experience managing commercial contracts and teams.
• Willingness to travel across the UK with occasional overnight stays.

Responsibilities

• Oversee delivery of grounds maintenance contracts across multiple client sites in the UK.
• Plan resources and coordinate labour, subcontractors, plant and equipment.
• Manage operational teams to maintain safety, quality and performance standards.
• Liaise with clients to meet specifications and improve contract performance.
• Monitor timesheets, productivity and reporting; ensure records are accurate.

Skills

Resource planning

Team management

Subcontractor management

Client relationship management

Health & Safety awareness

Job description

Operations Manager

Birmingham

£58k + Car/Car Allowance

We are currently recruiting on behalf of an established and growing grounds maintenance business for an experienced Operations Manager to join their Operations Team.

This is a hands-on role responsible for overseeing the successful delivery of grounds maintenance contracts across multiple client sites throughout the UK. You will play a key role in planning resources, managing teams and subcontractors, maintaining strong client relationships and ensuring all contracted works are delivered safely, efficiently and to a consistently high standard.

This is a fantastic long-term opportunity for someone looking to progress their career, with a clear pathway to develop into a Director-level position as the business continues to grow.

Key responsibilities include:

• Liaising with client sites and managers to understand their grounds maintenance requirements and ensure works are planned and delivered to agreed specifications.
• Planning and coordinating grounds maintenance schedules across multiple client sites, ensuring all scheduled works are completed within agreed timescales.
• Organising labour, subcontractors, plant, machinery, vehicles and equipment to ensure contracts are resourced effectively.
• Managing operational teams and ensuring operatives are working efficiently and maintaining the required standards across all sites.
• Regularly visiting client sites throughout the UK to monitor standards, productivity and contract performance, with occasional overnight stays and flexibility around working hours.
• Carrying out site inspections and audits to ensure grounds maintenance standards are being consistently achieved.
• Managing seasonal workloads and ensuring resources are effectively planned around peaks in demand, including grass cutting, hedge maintenance, pruning, leaf clearance and winter works.
• Managing operatives, subcontractors and suppliers, ensuring works are completed safely, efficiently and to the required standard.
• Supporting Health & Safety requirements, including site inspections, accident, incident and near-miss reporting.
• Monitoring timesheets, overtime and labour utilisation to ensure working hours are accurately recorded and managed effectively.
• Ensuring job records, site paperwork, photographs and supporting evidence are completed accurately and on time.
• Monitoring contract performance and addressing any service issues quickly and professionally.
• Maintaining high standards of grounds maintenance, presentation, quality and environmental compliance across all client sites.
• Ensuring plant, machinery and vehicles are properly maintained, available when required and downtime is minimised.
• Working closely with clients to resolve issues, respond to changing requirements and maintain strong long-term relationships.
• Identifying opportunities for additional works and upselling, helping to increase revenue from existing contracts.
• Supporting the commercial performance of contracts by monitoring labour, resources and operational costs.
• Identifying opportunities to improve operational efficiency, productivity and service delivery as the business continues to grow.

About You

The successful candidate will have experience in a grounds maintenance, horticultural or similar operational environment, ideally with previous experience managing commercial grounds maintenance contracts and teams.

You will need:

• Strong knowledge of co