Operations Manager - Conference and Events

Aimbridge; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Subsidised meals on duty

Annual wellbeing allowance

33 days holiday

Salary Sacrifice Schemes

Wagestream access

Employee assistance programme

Job summary

Aimbridge is seeking an Operations Manager for The Eastside Rooms in Birmingham. You will lead from the front in a high-volume conference and events environment, owning operational delivery and ensuring guest experience aligns with commercial targets.

You will partner with the Director of Operations and department heads to drive performance, recruit and onboard, coach leaders, and leverage guest feedback and data to instill continuous improvement and accountability.

Qualifications

• Experience leading at Head of Department level or above in Conference & Events operations or hospitality.
• Strong leadership skills with the ability to develop capability across teams.
• Comfortable influencing across departments to drive accountability and performance.

Responsibilities

• Direct operational delivery for conference & events, ensuring standards align with business goals.
• Coach leaders, support recruitment and onboarding, and drive team capability.
• Use guest feedback, data and commercial insight to identify opportunities and implement improvements.
• Shape department culture, set clear expectations and sustain guest satisfaction and financial performance.

Skills

Leadership

People management

Operational excellence

Commercial mindset

Change management

Job description

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.

About the Role

This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced conference and events environment.

As Operations Manager, you will play a central role in delivering consistent, high-quality operations. You will contribute to the strategic direction of the Eastside Rooms while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance.

You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the Directer of Operations and heads of departments, you will help create a culture of accountability, continuous improvement and service excellence.

The Role

In this position, you will have a direct impact on how the Conference and Events space operates, how teams perform and how guests experience the brand.

You will take ownership of operational delivery, ensuring that standards, processes and team performance are consistently aligned to business expectations.

Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance.

You will also play a key role in shaping the culture of the department, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently.

Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.

What We’re Looking For

We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people.

You will have experience operating at Head of Department level or above within a high-volume C&E operations or other hospitality environment, with a track record of improving performance and leading teams effectively.

You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress.

A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes.

You will also bring energy, resilience and a hands-on approach, adapting to changing priorities and leading by example in a fast-paced environment.

What You Can Expect from Us

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.

As part of the Eastside team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
• Subsidised meals on duty
• Paid breaks
• Financial contribution towards childcare from day 1 of employment up to age 12
• Annual wellbeing allowance of up to £500
• A minimum of 33 days holiday
• Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme.
• Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Company sick pay - giving you piece of mind when you need it the most
• Annual reviews for salary and employee benefits
• Boomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues
• A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
• Regular recognition of your contribution, including team appreciation days and events, monthly and annual awards and on-the-spot rewards

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone [phone]) or email ([e-mail])

Why Join Aimbridge?

At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to creating an environment where everyone feels they belong, a place where you can grow, develop and build a meaningful career.

If you are looking for a role where you can make an impact, develop your leadership capability and be part of a supportive and ambitious team, we would love to hear from you.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.

The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.

Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.