Events Manager

South Place Hotel; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Industry-leading pay

Restaurant discount 50%

Stream earnings access

Healthy meals on shift

Employee recognition program

Evolv Edge training platform

Holiday entitlement grows with service

Volunteer day

Recommend a friend scheme

Job summary

South Place Hotel in London is seeking an experienced Events Operations Manager to lead high-end events with flawless delivery. This role requires you to oversee event teams, coordinate with clients, and drive revenue while maintaining unmatched guest service.

You will manage rosters, ensure smooth shift operations, partner with venues and suppliers, and coach a motivated team to achieve targets. The role sits at a premium hospitality property within The Evolv Collection.

Qualifications

• Proven experience leading events and teams in premium hospitality.
• Strong guest service and communication skills.
• Ability to drive revenue through upselling and client relations.

Responsibilities

• Lead delivery of high-end events with 5-star service standards.
• Oversee shift operations and rosters to match forecasted demand.
• Maximise revenue opportunities for events through upsell and client management.
• Develop and mentor a motivated events team.
• Build long-term relationships with clients and suppliers.

Skills

Event management

Leadership

Guest service excellence

Sales and upselling

Roster planning

Education

Hospitality or events management degree

Tools

POS/booking systems

Job description

The Role: Events Operation Manager The Venue: South Place Hotel The Location: 3 South Pl, London, EC2M 2AF The Salary: Competitive Salary

Why work for us:

Our industry leading benefits have you covered!

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish50% discountat all our restaurants, all day, every day.
• Financial freedom: Take control of your finances withStream– track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform,Evolv Edgewhich is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service.
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York. Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences.

With over 80 individually designed bedrooms, South Place combines the relaxed buzz of a boutique hotel with five star hospitality and a touch of London’s creative flair. Exploring the hotel, you’ll discover social spaces to unwind in, our state of the art Gym and Spa and, tucked away on the rooftop, our Michelin-starred restaurant; Angler. Home of Bluebird City and the Bluebird Club; South Place Hotel promises an unforgettable stay with all the energy and elegance you’d expect from one of London’s most exciting hotels.

A bit about what you will be doing:

We are looking for a passionate Events Operations Manager who can confidently deliver exceptional 5-star service in a fast pace environment, ensuring that all standards are maintained.

Responsibilities:

• Support the delivery of business strategies
• To be accountable for the smooth operation of each shift
• Consistently exceed guest expectations
• Develop a motivated and high performing team committed to delivering clear goals
• Develop a positive, direct, and open relationship with all colleagues
• Be a change agent, constantly reviewing service delivery
• In charge of maximizing all revenue opportunities for events which include up selling as appropriate
• Ensure all inquiries are handled in accordance with agreed standards to maximize conversion
• Work to agreed targets and objectives for inquiries, bookings, and conversion
• Use suggestive selling to influence the average spends
• Source, research and proactively contact new business prospects through the most appropriate channel
• Build long-term relationships with clients to secure repeat business
• Develop and maintain the agent, corporate, DMC and event organizer database
• Solicit feedback from clients by following up each event to enhance the customer experience
• Implement and maintain high standards for all customers
• General administration support as required
• Attend and work on events at the restaurants and venues as requested

Customer Service

• To provide a friendly, courteous, and professional service always.
• To lead by example ensuring that the correct standards and methods of service are maintained.
• To ensure the efficient flow of service and standards are constantly met during service periods.

Managing The Operations

• Overseeing the preparation of rosters in line with forecasting
• Ensure staffing levels reflect business demands maintaining productivity levels
• Communicating and delegating duties to the team
• Ensure each shift is reviewed and handovers/briefings are carried out
• To ensure consistent communication

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

Compensation: Competitive salary