Hotel Operations Manager

Aimbridge; Twickenham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Industry leading training and career发展

Hotel discounts portfolio wide

Stream pay for earned wages

Employee assistance programme

Sick pay

Minimum 30 days holiday

Staff meals on duty

Paid breaks

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking an Operations Manager to lead hotel operations and a casual dining restaurant in a fast-paced environment. You will work closely with the General Manager to drive performance, coach leaders and build capability across departments, delivering exceptional guest experiences while maintaining strong financial performance.

You will have visibility of how leadership influences standards, service and results, with opportunities to step into General Manager

Qualifications

• Experience operating at Head of Department level or above within a hotel or hospitality environment.
• Track record of improving performance and leading teams effectively.
• Experience managing a casual dining restaurant alongside hotel operations.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Lead, motivate and develop departmental managers and team members.
• Drive guest experience and commercial performance through strong operational delivery.
• Monitor budgets, staffing, recruitment, and training; ensure health, safety and licensing compliance.
• Collaborate with General Manager to shape strategy and continuous improvement.

Skills

Leadership

People development

Operational excellence

Budget and financial acumen

Job description

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.

Who We Are

Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family. Our story is grounded in people.

We partner with some of the world’s leading hotel brands, including Hilton, IHG, Accor and Marriott, operating across a diverse portfolio of destinations and properties. What sets us apart is how we bring those brands to life through our people, our culture and our commitment to delivering exceptional guest experiences.

At the heart of everything we do is a people-first approach. We believe in creating an environment where individuals are supported, developed and given the opportunity to grow.

About the Role

This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced hotel environment.

As Operations Manager, you will play a central role in delivering consistent, high-quality operations across all departments. You will contribute to the strategic direction of the hotel while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance.

You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the General Manager and department heads, you will help create a culture of accountability, continuous improvement and service excellence.

With regular exposure to wider business priorities and the opportunity to step into General Manager responsibilities when required, this role offers a strong platform for progression and future readiness for senior leadership roles.

The Role

In this position, you will have a direct impact on how the hotel operates, how teams perform and how guests experience the brand.

You will take ownership of operational delivery across the hotel, ensuring that standards, processes and team performance are consistently aligned to business expectations.

Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance.

You will also play a key role in shaping the culture of the hotel, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently.

Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.

Key Responsibilities

• Oversee the day-to-day operations of the hotel and casual dining restaurant.
• Lead, motivate, and develop departmental managers and team members.
• Deliver outstanding guest service and maintain high hospitality standards.
• Manage staffing levels, rotas, recruitment, and training.
• Monitor financial performance, budgets, labour costs, and stock control.
• Ensure compliance with health & safety, food safety, and licensing regulations.
• Drive revenue growth through excellent customer service and operational efficiency.
• Maintain brand standards and continuously improve guest satisfaction.

What We’re Looking For

We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people.

You will have experience operating at Head of Department level or above within a hotel or hospitality environment, with a track record of improving performance and leading teams effectively.

Proven experience managing a casual dining restaurant alongside hotel operations is a must.

You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress.

A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes.

You will also bring energy, resilience and a hands-on approach, adapting to changing priorities and leading by example in a fast-paced environment.

What You Can Expect from Us

We know that people do their best work when they feel supported, recognised and valued, and that is exactly what we aim to create at Aimbridge.

As part of the team, you will have access to a range of benefits, including:

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food and beverage and spa
• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme

• Company sick pay – Giving you peace of mind when you need it the most
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Free staff parking

Why Join Aimbridge?

At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to creating an environment where everyone feels they belong, a place where you can grow, develop and build a meaningful career.

If you are looking for a role where you can make an impact, develop your leadership capability and be part of a supportive and ambitious team, we would love to hear from you.