Operations Manager (Clinical Scheduling)

Csod; Burton upon Trent; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

25 days leave

Life Assurance

Pension

Private medical

Salary sacrifice schemes

Refer a friend

Annual event

Volunteer day

Training opportunities

Well-being initiatives

Job summary

Sciensus in the United Kingdom is hiring an Operations Manager (Clinical Scheduling) to lead the national scheduling of our nursing workforce. This hybrid, permanent role focuses on optimising resource use and delivering safe, high-quality patient care across the UK.

You'll shape operational processes, coach and develop a talented scheduling team, and collaborate with senior stakeholders to drive improvements in patient outcomes and service delivery.

Qualifications

• Significant experience leading national scheduling or workforce planning operations.
• Experience with route scheduling and mobile workforce management systems.
• Proven track record of building and developing high-performing teams.

Responsibilities

• Lead scheduling operations to optimise nursing resource across the UK.
• Develop and mentor the scheduling team to improve patient care delivery.
• Collaborate with senior stakeholders to drive continuous improvement in clinical operations.

Skills

Scheduling operations

Workforce planning

Team leadership

Coaching & development

Tools

Route scheduling systems

Mobile workforce management

Job description

Operations Manager (Clinical Scheduling)

Burton on Trent, Staffordshire, United Kingdom

Our mission at Sciensus is simple: to give patients control of their health through knowledge, choice, convenience and connection. To help us be successful in our mission we are looking for an Operations Manager to join our Scheduling team. 40 hours per week / Hybrid / Perm Contract As Operations Manager, you'll lead the scheduling operation to ensure our nursing resource is utilised effectively and efficiently, supporting the delivery of safe, high-quality patient care across the UK

You will play a pivotal role in ensuring our patients receive the highest standards of care by leading the team responsible for scheduling and deploying our nationwide nursing workforce. You'll combine operational excellence, people leadership, and strategic planning to maximise service delivery, improve patient outcomes, and drive continuous improvement across our Clinical Operations function.

This is an exciting opportunity for an experienced operational leader who thrives in a fast-paced environment, enjoys solving complex logistical challenges, and is passionate about delivering exceptional patient and customer experiences.

What's in it for you?

You'll have the opportunity to:

• Lead a highly visible and business-critical function.
• Shape operational processes and drive continuous improvement initiatives.
• Develop and mentor a talented team, helping them achieve their full potential.
• Work collaboratively with senior stakeholders across the organisation.
• Contribute to the growth and evolution of healthcare services that genuinely improve patient outcomes.
• Build your leadership experience within a purpose-driven organisation focused on innovation, quality and patient care.

What’s required to be successful?

We're looking for an experienced operations leader who can balance strategic thinking with day-to-day operational management.

Essential experience/skills:

• Significant experience managing scheduling or workforce planning operations on a national scale
• Experience using route scheduling and mobile workforce management systems
• A proven track record of leading and developing high-performing teams.
• Strong coaching, mentoring and people development capabilities.

Desirable experience/skills:

• Relevant experience within a similar healthcare setting.
• Project management and change management experience.
• A resilient, positive and results-focused approach, with the ability to perform under pressure.

Why work for Sciensus?

Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines.

We empower patients with digital tools to take control of their treatments, report on symptoms, quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 registered clinical staff.

Every colleague at Sciensus contributes to improving the patient experience. Whether you're supporting operations behind the scenes or delivering care directly to patients, your work makes a real difference.

What we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

This role offers a salary of £33,894 per annum alongside a comprehensive benefits package, including:

• 25 days annual leave + bank holidays
• Yearly pay reviews.
• Life Assurance
• Annual company event.
• Refer a friend scheme.
• Contribution based pension scheme.
• Access to BUPA private medical (Subject to grade or length of service)
• Salary sacrifice schemes (Electric vehicle/Bike to work/Tech)
• Discount & cashback portal.
• Internal & External training opportunities
• Access to various well-being initiatives
• Paid volunteer day

At Sciensus, our values shape who we are, what we stand for and how we work every day. We're Passionate about Patients, putting patient care and experience at the heart of every decision we make. We're Ambitious to be the Best, continuously learning, improving and innovating to deliver exceptional outcomes. And we believe Together, We Win, building trusted relationships, embracing diverse perspectives and achieving more through collaboration.

What happens next?

Advert Closing Date –Tuesday 29th September
Process – TBC
Start date - TBC