Night Operations Lead

Csod; Sevenoaks; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

33 days annual leave

Yearly pay reviews

Private medical after two years’서비스

Job summary

Sciensus is seeking a Night Operations Lead to own overnight depot activities within our Clinical Logistics team. You will lead drivers, ensure safe, compliant deliveries, and maintain systems such as D365 while coordinating with stakeholders to protect patient-facing time.

Join a fast-paced, regulated environment and develop leadership and operational management skills across end-to-end clinical fulfilment. A clear commitment to patient care and process improvement is essential.

Qualifications

• Proven experience managing a team in an operational or logistics environment.
• Highly organised with strong attention to detail and the ability to work under pressure.
• Confident communicator with excellent relationship-building skills.
• A proactive, “whatever it takes” mindset to support operational success.
• Strong IT skills, including MS Office, email, and systems such as D365.
• A clean, valid driving licence and willingness to complete DBS clearance.
• A solid understanding of compliance requirements (MHRA, GDP, GPHC, H&S) or the ability to quickly learn.

Responsibilities

• Supporting the Operations Supervisor with depot management and overnight operations
• Monitoring driver routes and delivery adherence, escalating any issues or adverse events
• Managing the arrival of overnight trunk deliveries, ensuring efficient unload, exchanges, and returns processing
• Ensuring vehicles are safe, compliant, and maintained to required standards (including GPHC cleaning requirements)
• Maintaining accurate system updates in D365, including driver and vehicle data
• Carrying out depot security checks to ensure building safety and prevent unauthorised access
• Completing and distributing all handover documentation to relevant stakeholders
• Prioritising nurse deliveries to protect patient-facing time (PFT)
• Using controlled documentation to report abnormalities and support compliance
• Driving clear communication and escalation processes to keep operations running smoothly
• Leading and supporting a team of drivers, ensuring engagement and performance

Skills

Team leadership

Strong communication

Organised under pressure

MS Office

Driver's licence

Tools

D365

Job description

This is an exciting opportunity to play a pivotal role in ensuring seamless overnight operations within our Clinical Logistics team. As Night Operations Lead, you’ll be at the heart of our mission to give patients control of their health through knowledge, choice, convenience, and connection.

You’ll take ownership of late-shift depot activity, supporting safe, compliant, and efficient delivery of medicines, while leading a team to deliver an exceptional standard of service.

What you’ll be doing

• Supporting the Operations Supervisor with depot management and overnight operations
• Monitoring driver routes and delivery adherence, escalating any issues or adverse events
• Managing the arrival of overnight trunk deliveries, ensuring efficient unload, exchanges, and returns processing
• Ensuring vehicles are safe, compliant, and maintained to required standards (including GPHC cleaning requirements)
• Maintaining accurate system updates in D365, including driver and vehicle data
• Carrying out depot security checks to ensure building safety and prevent unauthorised access
• Completing and distributing all handover documentation to relevant stakeholders
• Prioritising nurse deliveries to protect patient-facing time (PFT)
• Using controlled documentation to report abnormalities and support compliance
• Driving clear communication and escalation processes to keep operations running smoothly
• Leading and supporting a team of drivers, ensuring engagement and performance

Who we’re looking for

• Proven experience managing a team in an operational or logistics environment
• Highly organised with strong attention to detail and the ability to work under pressure
• Confident communicator with excellent relationship-building skills
• A proactive, “whatever it takes” mindset to support operational success
• Strong IT skills, including MS Office, email, and systems such as D365
• A clean, valid driving licence and willingness to complete DBS clearance
• A solid understanding of compliance requirements (MHRA, GDP, GPHC, H&S) or the ability to quickly learn

What’s in it for you

• The opportunity to lead critical overnight operations that directly impact patient care
• A fast-paced, collaborative environment where your decisions make a real difference
• The chance to develop leadership and operational management skills
• Exposure to end-to-end clinical fulfilment within a highly regulated, purpose-driven business
• A role where you can shape processes, improve efficiency, and add real value every day

Who we are?

Sciensus is a life sciences business specialising in patient access, engagement and insight solutions. We provide healthcare to patients with long-term conditions, rare diseases and cancer.

For 30 years, we’ve supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe. Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.

So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.

What we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

We offer a salary of £36,538.69 per annum and a comprehensive benefits package

• 33 days annual leave (inclusive of bank holidays)
• Yearly pay reviews.
• Annual company event.
• Refer a friend scheme.
• Contribution based pension scheme.
• Life Assurance.
• Bike to work scheme.
• Discount & cashback portal.
• Private medical after two years’ service.
• Internal & External training opportunities
• Paid volunteer day
• Access to online GP & wellness services

At Sciensus we are committed to developing and engaging a diverse workforce representative of the customers and communities we serve, to maintain our status as a leader in pharma services and deliver to the best possible health outcomes for patients. #togetherwewin

What happens next?

One of our recruiters will reach out to successful applicants for an initial telephone call.

#SCJC