Operations Manager - Car Rental Industry

Avis Budget Group; Bathgate; On-site; GBP 55,000 - 85,000; Full time

Job summary

Avis Budget Group in Scotland is seeking an ambitious Operations Manager to lead our Car Rental operation across Scotland, based in Bathgate and surrounding areas.

You will drive growth, deliver exceptional customer service, manage costs, and build high-performing teams while coordinating with Sales and Support functions to expand the regional business.

This role offers a unique opportunity to own a key regional operation and influence performance and profitability.

Qualifications

• Proven operational leadership experience with a commercial mindset.

Responsibilities

• Drive profitable growth through outstanding service delivery and customer retention.

Skills

Operational leadership

Commercial acumen

Financial management

People development

Customer service excellence

Stakeholder management

Job description

Job Title: Operations Manager - Car Rental Industry

Hours: Full time, permanent, Monday – Friday

Location: Bathgate and Newbridge

The Opportunity

We are looking for an ambitious and commercially minded Operations Manager to lead our Commercial Vehicle operation across Scotland. This key leadership role is responsible for driving business growth, delivering exceptional customer service, controlling operational costs and developing high-performing teams.

What You Will Be Doing

• Driving profitable growth through outstanding service delivery and customer retention.
• Leading and developing operational teams across Scotland to achieve exceptional performance.
• Maximising fleet utilisation, productivity and operational efficiency.
• Identifying opportunities to improve revenue, profitability and customer satisfaction.
• Taking ownership of regional performance, budgets and cost control.
• Working closely with Sales, Account Management and Support functions to support business growth.

What We Are Looking For

• Proven operational leadership experience with strong commercial awareness.
• Track record of delivering growth and improving operational performance.
• Strong financial acumen and cost management experience.
• Excellent leadership, coaching and people development capability.
• Customer-focused with a passion for service excellence.
• Strong stakeholder management and communication skills.

Why Join Us?

This is an opportunity to take ownership of a key regional operation and play a significant role in its future success, with the autonomy to influence performance, develop talent and drive sustainable growth.

As Operations Manager - Scotland, you will be responsible for delivering profitable growth through exceptional customer service, disciplined cost management and the development of high-performing teams.

BathgateWest LothianUnited Kingdom