Operations Manager - Car Rental Industry

United Kingdom Avis Budget UK Limited; Bathgate; On-site; GBP 53,000 - 70,000; Full time

Job summary

Avis Budget UK Limited is seeking an Operations Manager for Scotland, overseeing Bathgate and Newbridge. You will lead Commercial Vehicle operations, drive growth, and ensure top-tier service across the region.

You will manage regional performance, budgets and costs while developing high-performing teams and maintaining strong collaboration with Sales, Account Management and Support functions to support business expansion.

Qualifications

• Proven operational leadership experience with strong commercial awareness.
• Track record of delivering growth and improving operational performance.
• Strong financial acumen and cost management experience.
• Excellent leadership, coaching and people development capability.
• Customer-focused with a passion for service excellence.
• Strong stakeholder management and communication skills.

Responsibilities

• Driving profitable growth through outstanding service delivery and customer retention.
• Leading and developing operational teams across Scotland to achieve exceptional performance.
• Maximising fleet utilisation, productivity and operational efficiency.
• Identifying opportunities to improve revenue, profitability and customer satisfaction.
• Taking ownership of regional performance, budgets and cost control.
• Working closely with Sales, Account Management and Support functions to support business growth.

Skills

Operational leadership

Commercial awareness

Financial acumen

Cost management

People development

Stakeholder management

Communication skills

Team leadership

Job description

Job Title: Operations Manager - Car Rental Industry Hours: Full time, permanent, Monday – Friday Location: Bathgate and Newbridge

The Opportunity

We are looking for an ambitious and commercially minded Operations Manager to lead our Commercial Vehicle operation across Scotland. This key leadership role is responsible for driving business growth, delivering exceptional customer service, controlling operational costs and developing high-performing teams.

What You Will Be Doing

• Driving profitable growth through outstanding service delivery and customer retention.
• Leading and developing operational teams across Scotland to achieve exceptional performance.
• Maximising fleet utilisation, productivity and operational efficiency.
• Identifying opportunities to improve revenue, profitability and customer satisfaction.
• Taking ownership of regional performance, budgets and cost control.
• Working closely with Sales, Account Management and Support functions to support business growth.

What We Are Looking For

• Proven operational leadership experience with strong commercial awareness.
• Track record of delivering growth and improving operational performance.
• Strong financial acumen and cost management experience.
• Excellent leadership, coaching and people development capability.
• Customer-focused with a passion for service excellence.
• Strong stakeholder management and communication skills.

Why Join Us?

This is an opportunity to take ownership of a key regional operation and play a significant role in its future success, with the autonomy to influence performance, develop talent and drive sustainable growth. As Operations Manager - Scotland, you will be responsible for delivering profitable growth through exceptional customer service, disciplined cost management and the development of high-performing teams.

Bathgate West Lothian United Kingdom

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.