Operations Manager

Iro Sushi; Woolwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

IRO Sushi is seeking an Operations Manager to oversee its UK regions. You will bring restaurant management experience, strong leadership, and a passion for sushi to drive smooth operations, high service standards, and compliance with health and safety regulations.

The role emphasizes customer service excellence, staff training, budgeting, and collaboration with marketing to promote promotions in a fast‑paced sushi environment.

Qualifications

• Combination of restaurant management experience and strong leadership is required.
• Knowledge of food safety regulations is essential.
• Ability to handle customer complaints effectively.

Responsibilities

• Team Leadership: Lead and motivate kitchen and front‑of‑house staff to ensure smooth operation.
• Customer Service: Guarantee top-notch service by maintaining high standards in food preparation, presentation and service, handling inquiries and feedback.
• Operational Management: Oversee day‑to‑day operations, inventory, and compliance with health and safety regulations.
• Training and Development: Train new staff and provide ongoing development for existing team members.
• Financial Management: Monitor costs and seek improvements to efficiency without compromising quality.
• Marketing and Promotion: Collaborate with marketing to develop and execute promotions to attract and retain customers.
• Adaptability: Remain flexible and responsive to trends and customer preferences in a fast‑paced sushi environment.
• Quality Control: Maintain high standards for food quality, presentation and service with regular inspections.

Skills

Leadership

Communication

Food Safety

Customer Service

Sushi Knowledge

Job description

Per Annum

UK Regions - London South/London North/ England South East

IRO Sushi is hiring for Operations manager positions forits regions in the UK, you'll need a combination of restaurant management experience, strong leadership skills, and a passion for sushi. We are also looking for someone with excellent communication skills, knowledge of food safety regulations, and the ability to handle customer complaints. Of course, a love for sushi and the ability to create a positive and efficient work environment would be key. Ready to roll into this opportunity?

Things you will be doing as the Manager:

Team Leadership: Lead and motivate the kitchen and front-of-house staff to ensure a smooth operation. Foster a positive and collaborative work environment.

Customer Service: Guarantee top-notch customer service by maintaining high-quality standards in food preparation, presentation, and service. Handle customer inquiries, feedback, and complaints with finesse.

Operational Management: Oversee day-to-day operations, from inventory management to ensuring compliance with health and safety regulations. Keep the ship sailing smoothly.

Training and Development: Train new staff and ensure ongoing training for existing team members. Foster a culture of continuous improvement and skill development.

Financial Management: Keep an eye on the budget, monitor costs, and implement strategies to improve efficiency without compromising quality.

Marketing and Promotion: Work with the marketing team to develop and execute promotional activities. Attract sushi enthusiasts and keep them coming back for more.

Adaptability: In the fast-paced world of sushi, be ready to adapt to changing trends, customer preferences, and industry best practices.

Quality Control: Maintain the highest standards for food quality, presentation, and service. Conduct regular inspections to ensure consistency.

If you're passionate about sushi, have a knack for leadership, and a taste for success, this role might just be the perfect blend for you!