Duty Manager

The Wonderfield Group; Belfast City District; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Fantastic working hours

Free YO! food

Professional qualifications funded

Private medical health plan and EAP

Job summary

YO! Belfast is seeking a Duty Manager to lead daily operations at our Grab n Perch, ensuring authentic service and top-quality dishes. You will partner with the Multi Site manager to maintain brand standards and provide a superb guest experience.

Responsibilities include overseeing service, monitoring orders, training team members, and promoting a safe, engaging work environment across shifts.

Qualifications

• Experience leading teams to deliver guest experiences.
• Strong eye for detail and quality in food service.
• Friendly, proactive and reliable team player.
• Comfortable enabling smooth operations across shifts.
• Capable to follow brand standards and safety procedures.

Responsibilities

• Manage day-to-day operations of the Grab n Perch area.
• Oversee service standards and product availability across shifts.
• Lead and train team members with constructive feedback.
• Support with safety reporting and incident prevention.
• Collaborate with the Multi Site manager to ensure seamless guest experience.

Skills

Team leadership

Customer service

Attention to detail

Communication

Teamwork

Safety-minded

Job description

Operations - Belfast

Contract: Full Time

Salary: 13.71

Contracted Hours: 20

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

About You

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey our people are at the heart of what we do: As a Duty Manager, you must share our passion for Sushi and Japanese Street food and be a pro with our menu.

• You're the ultimate team motivator – bringing energy, encouragement, and a positive vibe that lifts everyone around you.
• You’ve got a sharp eye for detail and are passionate about delivering top-quality food and exceptional guest experiences.
• With your friendly personality and proactive mindset, you make guests and teammates feel instantly at ease.
• A dependable team player, you're always ready to roll up your sleeves and support wherever you're needed.
• As the Duty Manager you will be responsible for the day-to-day operations of our ‘Grab n Perch’. Working alongside the Multi Site manager and team to ensure we deliver a seamless customer experience across each & every shift through great authentic service and producing our mouth-watering dishes.
• You will oversee operational efficiency and service standards, checking orders and ensuring all our products are always available.
• You will lead consistent standards and support your manager to analyse profit performance.
• You will constantly drive standards and hospitality, leading and challenging Team Members to achieve the highest levels of service.
• You support the management team to create an engaged team through a culture of teamwork and support.
• You will support with Team Members training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided.
• Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant.
• You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
• Support and cover an emergency shift when necessary

We're proud to offer:

• Fantastic working hours
• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line