Operations Manager

SushiDog Ltd; City of Westminster; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Free Gym membership

Healthcare via Simply Health

Extra holidays (based on service)

Birthday holiday

Sabbatical after 5 years

Bonus scheme

Social company events

Career progression

Job summary

SushiDog Ltd is seeking an Operations Manager responsible for the performance, standards and people across up to eight stores. You will translate strategy into everyday delivery, protect guest experience and drive commercial performance, while coaching General Managers and teams for rapid growth.

You will lead safety and compliance, maintain audit standards, own P&L, and build a capable team through PDPs and succession planning, collaborating with the broader Ops function and supporting new

Qualifications

• Experience leading multi-store operations.
• Strong financial acumen with P&L ownership.
• Coaching and developing General Managers and teams.

Responsibilities

• Safety & compliance across stores, upholding food safety and audit standards.
• Standards & guest experience: ensure consistent delivery and high guest scores.
• Commercial & EBITDA: drive sales, manage labour and COGS to budget.
• People & coaching: develop General Managers, manage PDPs and succession.
• Collaboration: share learnings with wider Ops team to drive improvements.
• Openings & growth: support new store openings and embed standards.

Skills

People management

Coaching

P&L ownership

Budgeting

Job description

THE ROLE

The Operations Manager owns the performance, standards and people of an area of up to eight stores, turning SushiDog's strategy into consistent day-to-day delivery: protecting the guest experience, driving commercial performance, and building teams that run to a standard, not to chance. Above all, this is a coaching role — you develop General Managers and their teams, raising capability as fast as the estate grows.

• Safety & Compliance: Food safety, H&S and audit standards upheld and actioned, always first, across every store in your area.
• Standards & Guest Experience: Consistent execution and a great guest experience in every store, with no soft weeks on Google, Leat or Mystery Diner scores.
• Commercial & EBITDA: Own your area P&L; drive sales and ATV to forecast and budget; control labour and COGS to budget through disciplined deployment, not cutting corners.
• People & Coaching: Develop General Managers and their teams; own PDPs, talent pipeline and succession planning. Own the people experience in your area.
• Collaboration: Work with the wider Ops team to share what works and drive new ideas across the estate.
• Openings & Growth: Support new store openings and embed standards from day one.

WHAT'S IN FOR YOU

• Free Gym membership
• Healthcare Support via Simply Health
• Extra holidays on top of the usual 28 days (Based on length of service)
• Extra holiday day on your birthday
• Paid Sabbatical month after 5 years of service
• Achievable Bonus Scheme
• Social company events
• Career progression

From a single kiosk in Westfield London to where we are today, Sushidog has always been about doing the simple things exceptionally well. We TAKE PRIDE in the quality of our food, the care we put into every detail, and the way we show up for our customers and each other. We communicate openly and honestly, rolling SushiDogs and freshly made Sushi Bowls and Salad Bowls, serving them fast, friendly, and without fuss. We believe the best results come when people THRIVE TOGETHER by learning, supporting one another, and growing as a team. We listen closely to feedback, stay curious, and focus on making small, meaningful improvements to get 1% BETTER every single day. Our mission is simple: to serve fulfilling food that makes people happy, just the way they like it.