Operations Manager

NHS Wiltshire; West of England; Vor Ort; GBP 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

NHS Pension Scheme

Zusammenfassung

Chew Medical Practice in rural Wiltshire is seeking an experienced Operations Manager to join the senior management team. You will lead day-to-day operations, support staff, and coordinate clinical and non-clinical services to ensure high-quality patient care.

The role requires expertise in general practice operations, NHS contracts, QOF, CQRS, and SystmOne, with responsibilities spanning policy implementation, performance reporting and staff development.

Qualifikationen

• Proven experience in operations management within a general practice or primary care setting.
• Strong leadership and people-management skills.
• Familiarity with NHS contractual processes and reporting requirements.
• Knowledge of QOF and CQRS and how they impact practice performance.

Aufgaben

• Support the Practice Manager with day-to-day operations and smooth running of the Practice.
• Coordinate clinical diary management and scheduling.
• Oversee QOF, CQRS, enhanced services and NHS contractual reporting and claims.
• Ensure policies, procedures and contractual requirements are understood and implemented.
• Support vaccination programmes and public health initiatives.
• Drive digital transformation and use of systems such as SystmOne.

Kenntnisse

Operations management

Leadership

Policy implementation

QOF knowledge

CQRS knowledge

SystmOne

NHS contractual processes

Tools

SystmOne

Jobbeschreibung

Full-time 37.5 hours or part-time (minimum 30 hours, to include a Friday)

Chew Medical Practice is a rural practice committed to providing accessible, high-quality care to our 10,500 patients.

We are looking for an experienced, organised and proactive Operations Manager to join our senior management team.

Experience within general practice or primary care would be highly desirable, particularly knowledge of QOF, CQRS, SystmOne and NHS contractual processes.

This is a key leadership role within the Practice, working closely with the Partners, Practice Manager, Deputy Practice Manager, Finance Manager and Head of Nursing and wider team to ensure the smooth, efficient and effective running of our day-to-day operations.

The successful candidate will play a central role in coordinating our clinical and non-clinical services, supporting staff, managing operational processes and ensuring we continue to deliver high-quality care to our patients.

You will work as part of the senior management team, providing leadership and support across the Practice and helping to ensure continuity of service.

The role has a broad range of responsibilities, including but not limited to:

• Supporting the Practice Manager with the day-to-day management and smooth running of the Practice.
• Clinical diary management, coordinating all aspects of the clinical diary.
• Managing and supporting QOF, CQRS, enhanced services and other NHS contractual reporting and claims.
• Working with clinical and administrative teams to ensure policies, procedures and contractual requirements are understood and implemented.
• Supporting the organisation and delivery of seasonal COVID and flu vaccination clinics and other vaccination programmes.
• Supporting the implementation and development of digital technology and systems, including SystmOne.
• Maintaining appropriate documentation and evidence to support CQC compliance and quality standards.
• Identifying opportunities for continuous improvement and helping the Practice adapt to the changing demands of general practice.

We offer competitive pay and employment terms, including auto enrolment into the NHS Pension Scheme

For more information, please email Clare Watkins, Deputy Manager and HR Officer [e-mail] or Sarah Denton, Practice Manager [e-mail]