Assistant Practice manager

NHS Wiltshire; Burbage; On-site; GBP 25,000 - 35,000; Part time

Job summary

NHS Wiltshire is seeking a part-time Assistant Practice Manager to support the Practice Manager and Lead GP in delivering safe, effective patient care. The role covers Clinical Governance, HR and Business Administration, with emphasis on strong team leadership and cross-team communication.

We value a hands-on, positive approach and experience in GP practice management or similar, with flexibility to attend meetings and cover administrative duties as needed.

Qualifications

• Experience in running a busy department or practice.
• Strong verbal and written communication skills.
• Understanding of HR processes and dealings.
• Good IT skills and familiarity with relevant software.
• Experience in finance/ accounts, planning and organising.
• Understanding and respect for confidentiality and information governance requirements.
• Conscientious, hardworking, flexible and trustworthy.
• Ability to lead a team through periods of change and uncertainty.

Responsibilities

• Share responsibility for the day-to-day running of the practice alongside the current Practice Manager and Lead GP.
• Provide leadership in delivering safe and effective patient care, including Clinical Governance, HR and Business Administration.
• Ensure good communication between all members of the team.

Skills

Leadership

HR processes

Communication

IT skills

Finance

Confidentiality & governance

Team motivation

Flexibility

Problem solving

Job description

Burbage Surgery Assistant Practice Manager

We are a small, highly regarded rural GP Practice serving approximately 4200 patients just south of Marlborough in Wiltshire. We are part of the East Kennet Primary Care Network, working closely with Ramsbury Surgery, Kennet and Avon Medical Partnership and The Old School Surgery in Great Bedwyn.

Burbage Surgery is a single-Partner Dispensing Practice with 5 GPs and 2 Practice Nurses. We are supported by an excellent dispensary, reception and administrative team, as well as PCN staff including Clinical Pharmacists, First Contact Physio, Health and Wellbeing Coach and Care Coordinators. We are a rural GP Surgery which is very much run in the traditional general practice model. We put the patients at the centre of everything we do, and this is reflected in the recent GP Survey where we scored 99% patient satisfaction, the second-best score in the whole of Wiltshire.

We are looking for a n assistant Practice Manager who will work alongside the current Practice Manager and the Lead GP to provide leadership in delivering safe and effective patient care. They will share responsibility for the day-to-day running of the practice, which will include Clinical Governance, HR and Business Administration, as well as ensuring good communication between all members of the team. We are in search of a candidate with good leadership skills and a positive, can-do, hands-on attitude.

The role would suit someone who ideally has experience within a GP Practice and is looking to progress to the next stage of their professional career, or an experienced manager who feels they have the skills to transfer into the NHS.

Desirable skills and experience:

• Ideally experience in running a busy department, small business or practice
• Excellent verbal and written communication as well as good listening skills
• Understanding/ experience in HR processes and dealings
• Good IT skills, understanding of technology
• Experience in finance/ accounts, planning and organising (although some of this aspect is currently outsourced)
• Understanding/ respect for confidentiality and information governance requirements
• Conscientious, hardworking, flexible, reliable and trustworthy
• Ability to work under pressure and remain positive, supported by a fabulous team
• A passion for motivating a team through periods of change and uncertainty

Salary : Dependant on experience.

Hours : 20-30 hours a week. It is a Surgery based role. Exact hours can be negotiated but a commitment to the practice and flexibility to attend meetings/ potentially cover administrative duties is essential as we are a small surgery.