Operations Manager

Scottish Federation of Housing Associations; City of Edinburgh; On-site; GBP 67,000; Full time

Job summary

A prominent housing organization in Edinburgh is seeking an experienced Operations Manager to lead property related operational services. The ideal candidate will manage multi-trade workforces, ensuring compliance and high-quality service delivery. Strong leadership and experience in budget control, resource planning, and contract management are essential. This role is office-based with regular site visits, offering a permanent contract with a competitive salary.

Qualifications

• Significant experience leading and managing front-line services.
• Extensive operational leadership experience in a multi-trade workforce.
• Proven track record in resource planning and KPI delivery.

Responsibilities

• Provide strong leadership and strategic direction across services.
• Manage customer contact and front-line property management teams.
• Ensure effective delivery of property related operational services.

Skills

Leadership in front-line services

Operational leadership for multi-trade workforce

Resource planning

Budget control

Project planning

Job description

Overview

Salary: £67,294 per annum; Contract: Permanent; Hours: 35 hours per week; Location: Edinburgh – This role is office-based with regular site visits. Job Type: Full Time

About Harbour Multi-Trades

Harbour Multi-Trades is a one-stop-shop for all your maintenance, repairs and refurbishment needs. Our extensive client base is made up of landlords, lettings agents, housing associations, public sector organisations, private sector companies, homeowners, and developers. We care about our communities, and helping create brilliant places for people to live, visit and do business. In fact, all our profits are reinvested to make a positive difference to people’s lives. This includes everything from supporting projects to providing more affordable homes.

About the role

We are seeking an experienced and dynamic Operations Manager to provide strong leadership and strategic direction across a broad and diverse service area. This is a critical role that ensures the effective delivery of property related operational services, driving performance, quality and continuous improvement across multiple teams. You will be at the centre of our operational delivery, managing customer contact services, front-line property management teams and multi-trade/cleaning workforces to ensure we meet contractual obligations and provide high-quality services to our clients. With significant responsibility for people, budgets and service performance, this role is ideal for an operational leader who thrives in complex, fast-paced environments and is committed to achieving excellence.

About you

You must have:

• Significant experience leading and managing front-line services including call handling, reception, planning and core repairs, voids and cleaning functions.
• Extensive experience of operational leadership to a multi-trade workforce, setting clear objectives and KPIs for a multi client portfolio.
• Proven track record of resource planning, KPI delivery and operational decision-making.
• Significant experience managing contracts, suppliers and budgets.
• Strong financial management, budget control and procurement knowledge.
• Detailed knowledge of contract management and quality assurance.
• Strong project and resource planning capability.
• Comprehensive understanding of H&S legislation, RAMS and compliance requirements.
• Have a driver’s license
• Willingness to participate in the out-of-hours on-call rota.

If you would like to be considered for this opportunity, please email a copy of your CV and personal statement to [e-mail]

You will find more information about this role and working for Harbour Homes Multi-Trade in the job description.

Closing date for applications: Monday 2nd February 2026

Interviews will be held on Thursday 12th February 2026

Please note we do not accept agency referrals.