Operations Manager

ENGINEERINGUK; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks an Operation Manager to lead their Responsive Maintenance Division. This role involves managing projects, ensuring compliance, and maintaining high standards of delivery. The ideal candidate will have a strong background in operational leadership, particularly in social housing and repairs. Join a company that values sustainability and community, and be part of a team that is committed to creating thriving places for people. If you're passionate about making a difference in the built environment, this opportunity is perfect for you.

Qualifications

• Proven experience in operational leadership and managing maintenance teams.
• Ability to manage projects from bidding to handover within budget.

Responsibilities

• Lead and manage the team to ensure high standards and compliance.
• Develop relationships with clients and monitor project progress.

Skills

Operational Leadership

Project Management

Team Management

Client Relationship Management

Financial Forecasting

Education

Experience in Social Housing

Experience in Repairs and Maintenance

Job description

The Vacancy

We have an opportunity for an Operation Manager to join our Wates team within our Responsive Maintenance Division. You will be based out of our London offices and manage projects within the London area.

The role is to act as the interface between the various clients at monthly review meetings and deliver all contracts to an extremely high standard making sure KPIs, Health & Safety is maintained to the clients' expectations and Wates high standards at all times.

Key Accountabilities will include:

• Responsible for all regional delivery; building and maintaining an effective and motivated team
• Lead the division with an operational and commercial mindset making sure the team are aware of contract obligations and how they can influence profitability at all times
• Ensure that all projects are set up with company governance maximised, production control in place and productivity regularly monitored
• To work and develop relationships with all key clients to allow each contract to run in accordance with the brief and the clients' high expectations. Attend all client progress meetings giving feedback, progress and all KPI data as requested.
• Procure work by maintaining and developing contacts in the industry, as well as have direct involvement in the strategic thinking applied to the Unit's tenders
• To work with all key supply chain partners making sure all Operating Framework compliance details are in place before commencement of any projects
• Monitor and approve the financial forecasts; ensuring that the best cost planning information is provided
• To drive compliance and operating excellence throughout the division at all levels.

To be successful in the role you will already be in an operational leadership role and have experience in successfully managing maintenance teams and projects and been accountable for all disciplines from the bidding stage; from design and planning through to handover, all within time and budget. We are specifically looking for people from a social housing/repairs and maintenance background.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.