Operations Manager

Converge Technology Solutions UK; Stafford; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health cash plan

Holiday buy scheme

Help at Hand app

Job summary

Converge UK is seeking an experienced Operations Manager to lead our IT Recycling Operations at Stafford/Bathgate, ensuring safety, efficiency and outstanding customer service.

You'll develop your team, drive continuous improvement, and monitor KPIs while coordinating with Warehouse and Logistics to optimise collections, stock and service levels. This role requires strong leadership, a commercial mindset, and a passion for sustainable technology.

Qualifications

• Proven experience in operations management, ideally within IT recycling, IT asset disposition (ITAD), manufacturing, warehousing, logistics, or a similar operational environment.
• Strong leadership and people management skills, with experience coaching teams and managing performance against targets.
• Commercially minded with ability to understand operational and financial performance and deliver revenue and profit objectives.
• Excellent communication, organisational, analytical, and problem‑solving skills.
• Experience driving change, improving processes, and challenging existing ways of working to achieve better results.
• A good working knowledge of IT equipment, IT recycling, and ITAD processes.
• A strong understanding of health and safety, environmental compliance, and safe operational practices.
• Five GCSEs or equivalent, including Maths and English.

Responsibilities

• Lead, motivate, and develop a high‑performing team, coaching Supervisors and Team Leaders to achieve individual and departmental KPIs.
• Take ownership of operational performance, supporting the achievement of revenue, profit, and annual budget targets.
• Monitor sales‑out activity, stock levels, and inventory to maximise efficiency, productivity, and commercial returns.
• Build strong relationships with internal and external customers to ensure service expectations are consistently met.
• Work closely with Warehouse and Logistics to coordinate customer collections and deliveries, ensuring agreed service levels are achieved.
• Manage recruitment, performance reviews, training, and development to build an engaged and capable team.
• Ensure all operations comply with relevant health and safety legislation, environmental regulations, security requirements, and company procedures.
• Drive continuous improvement by identifying inefficiencies, investigating root causes of operational issues, and implementing effective solutions.

Skills

Leadership

People management

Operations management

IT recycling

ITAD

Lean

Health & safety

Communication

Education

Five GCSEs including Maths and English

Job description

Operations Manager – IT Recycling

Location: Stafford HQ / Bathgate
Department: IT Recycling Operations
Hours: Mon - Fri 37 hours
Reports to: Director of IT Recycling Operations

Join a Purpose-Led Tech Company Driving Sustainability

Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we’re growing. We’re looking for an experienced, hands-on Operations Manager to lead our IT Recycling Operations team. If you’re passionate about developing people, improving operational performance, and delivering outstanding customer service while supporting a more sustainable future, this could be the perfect opportunity for you.

What You’ll Do

As Operations Manager, you’ll play a key role in leading our IT Recycling Operations, ensuring our teams work safely, efficiently, and in line with customer expectations and regulatory requirements. You’ll drive operational performance, develop your people, and identify opportunities to improve processes, maximise revenue, and support the continued growth of the business.

Core Responsibilities

• Lead, motivate, and develop a high‑performing team, coaching Supervisors and Team Leaders to achieve individual and departmental KPIs.
• Take ownership of operational performance, supporting the achievement of revenue, profit, and annual budget targets.
• Monitor sales‑out activity, stock levels, and inventory to maximise efficiency, productivity, and commercial returns.
• Build strong relationships with internal and external customers to ensure service expectations are consistently met.
• Work closely with Warehouse and Logistics to coordinate customer collections and deliveries, ensuring agreed service levels are achieved.
• Manage recruitment, performance reviews, training, and development to build an engaged and capable team.
• Ensure all operations comply with relevant health and safety legislation, environmental regulations, security requirements, and company procedures.
• Drive continuous improvement by identifying inefficiencies, investigating root causes of operational issues, and implementing effective solutions.

Role‑Specific Tasks

• Identify and develop new and existing trading relationships to secure the best possible prices for goods sold through IT Recycling Operations.
• Develop and maintain effective stock management and location systems, ensuring inventory is accurately recorded, accessible, and efficiently managed.
• Monitor and report on operational KPIs, including safety, quality, delivery, cost, team performance, and environmental impact.
• Implement Lean principles and other continuous improvement practices to reduce costs, improve productivity, and minimise process failures.
• Ensure regulatory compliance and maintain accurate operational documentation, supporting the requirements of relevant environmental and quality management standards.
• Oversee site security arrangements at Bathgate, including access controls, security inspections, opening and closing procedures, and emergency response arrangements.
• Support operational change initiatives, ensuring improvements are embedded and deliver measurable results.

What We’re Looking For

• Proven experience in operations management, ideally within IT recycling, IT asset disposition (ITAD), manufacturing, warehousing, logistics, or a similar operational environment.
• Strong leadership and people management skills, with experience coaching teams and managing performance against targets.
• A commercially minded approach, with the ability to understand operational and financial performance and deliver revenue and profit objectives.
• Excellent communication, organisational, analytical, and problem‑solving skills.
• Experience driving change, improving processes, and challenging existing ways of working to achieve better results.
• A good working knowledge of IT equipment, IT recycling, and ITAD processes.
• A strong understanding of health and safety, environmental compliance, and safe operational practices.
• Five GCSEs or equivalent, including Maths and English.

Desirable:

A relevant degree or leadership qualification, IOSH/NEBOSH certification, experience with ISO management systems, and knowledge of Lean, 5S, and data analytics.

Why Join Us?

At Converge UK, you’re not just doing a job—you’re contributing to a company with purpose.

Our Values

• Empowering Our People - We invest in your growth and support our people to reach their full potential.
• Sustainability & Community at Heart - Your work helps extend the life of technology and supports our environmental impact goals.
• Customer-Centric Excellence - You’ll help deliver sustainable solutions that make our customers better and more efficient.
• Partnerships Built on Trust - Work collaboratively with colleagues and partners to deliver lasting results.

What We Offer

• A leadership role with the opportunity to shape and improve IT Recycling Operations.
• Opportunities to develop your leadership capability and drive meaningful operational change.
• A supportive team culture that values safety, efficiency, collaboration, and personal growth.
• The opportunity to make a tangible contribution to sustainable technology and responsible IT recycling.
• Wellbeing support through our Help at Hand employee app and an optional health cash plan.
• Holiday buy scheme - purchase up to 5 days of annual leave (T&Cs apply).

If you’re a motivated operational leader who enjoys developing people, improving performance, and delivering results in a fast‑paced environment, we’d love to hear from you.