Operations Manager

ASDA; Southend-on-Sea; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading retail company seeks an Operations Manager to drive quality service across their store and online operations. The successful candidate will manage team performance, ensure operational excellence, and deliver a top-notch shopping experience while working in a dynamic environment. This role offers leadership opportunities to influence store operations and enhance customer satisfaction.

Benefits

15% colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye tests

Discounted services (Mobile, Pharmacy, etc.)

Wagestream access

Company pension

24/7 virtual GP and EAP service

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Proven track record in leading varied teams.
• Ability to work in a fast-paced environment.
• Strong communicator with flexible approach.

Responsibilities

• Drive service excellence across store and online operations.
• Ensure highest operational standards and team performance.
• Oversee store operations and manage teams effectively.

Skills

Leadership

Communication

Coaching

Adaptability

Operational Excellence

Job description

Job Title

Operations Manager

Location

Leigh

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Operations

Closing Date

6 July 2025

About the Role

Retail is ever changing and as we continue to transform our stores for the future and grow our online proposition to meet increasing customer demand, we are looking for customer focused leaders to drive service excellence across both the store and our online operation.

Our Operations Managers are integral to the successful execution of our future strategy and have overall accountabilityfor the leadership and profitability of our online operation, the food hall, nights and warehouse operations. The successful applicant will be responsible for delivering the highest operational standards within these areas, enabling the delivery of a high-performance culture within their team. The successful applicant will quickly become obsessed about our strategy, our purpose and our customers, ensuring both our in-store and online customers have an outstanding shopping experience.

As part of the leadership team, you will work a three-week rolling rota including weekends, evenings, and late nights. As a crucial member of the duty management team, you will at times be solely responsible for the store, and therefore you will need to be confident in overseeing operation in its entirety.

About You

You will have a proven track record in leading through varied & diverse teams, delivering operational excellence and be able to work in a fast-paced environment, be adaptable to change as well as having an eye for detail and an ability to execute plans first time.

You will have an engaging leadership style, be a strong coach and mentor to all colleagues, with an ability to influence at all levels. You will be a strong communicator and be able to flex your approach depending on your audience.

Imagine being a part of the evolving world of retail and the difference you can make every day to a customer shopping experience both in store and online, this role will give you the opportunity to be a part of this transformation.

Apply today by completing an onlineapplication…

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas