E-Commerce Operations Manager

Open Home Foundation; United Kingdom; Remote; GBP 50,000; Full time

Job summary

The Open Home Foundation seeks an experienced E-Commerce Operations Manager to oversee the establishment and management of its merchandise store. This role is pivotal in ensuring a seamless shopping experience for community members while supporting the Foundation's mission.

Benefits

Five weeks of paid time off

Fourteen days paid sick leave

Parental leave options

Work hardware budget

Annual smart home budget

Internet contribution

Time for personal projects

Qualifications

• 3+ years of experience in e-commerce operations.
• Strong focus on physical product sales and vendor management.
• Fluency in English with excellent communication skills.

Responsibilities

• Oversee merchandise store setup and management.
• Manage product listings ensuring accuracy in descriptions and stock.
• Develop inventory forecasting strategies for merchandise.

Skills

E-commerce operations management

Third-Party Logistics (3PL)

Product sourcing

Vendor management

Inventory management

Communication skills

Job description

We are looking for

The Open Home Foundation is looking for an E-Commerce Operations Manager based in Europe to join our Back-office team. This team is responsible for the day-to-day operations of the Foundation, offering support to the rest of teams to ensure the proper functioning of our entire organization.

In this role, you will be responsible for the setup and management of the Open Home Foundation’s official merchandise store. We want our store to be a place where our community members can buy high quality products, and support the mission of the Foundation while doing so. This role will be crucial in ensuring that our passionate community members can find the right products, and have a great experience while doing so.

What you are going to do

• Oversee the initial setup and configuration of our store, ensuring accurate product data, inventory syncs, and fulfillment settings are correctly established.

• Manage and maintain all merchandise listings, ensuring accurate descriptions, imagery, sizing, pricing and availability within our platform.

• Proactively research and identify potential merchandise products and suppliers that align with the Open Home Foundation's values

• Act as the primary relationship manager with our 3PL partner for all merchandise fulfillment. Over time, you may also be responsible for using our 3PL partner for fulfillment of internal hardware distribution.

• Develop and implement inventory forecasting strategies for merchandise to prevent stockouts of popular items and minimize overstock, considering community demand and event-based needs.

• Collaborate with our Marketing team on branding and approach to the community.

• Collaborate with our Product team on ideation and development of our merchandise items.

What you need to have

• 3+ years of experience in e-commerce operations or a similar role, with a strong focus on physical product sales

• Experience working with and managing Third-Party Logistics (3PL) providers, including inventory management, shipping coordination, and performance monitoring

• Experience in product sourcing, vendor management, and quality control, especially for apparel or promotional merchandise, is a strong plus

• Professional Fluency in English: Excellent written and verbal communication skills in English.

• European Residency: You must be currently based and eligible to work within Europe.

It would be great if you also have

• A passion for smart homes and automation

• Experience as a Home Assistant user

What we offer you

The Open Home Foundation is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country.

This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to the Head of Operations, who is based in Spain.

Core to the establishment of the Open Home Foundation was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including:

• Five weeks (twenty-five days) of paid time off.

• Fourteen days of paid sick leave if your country/laws treat them as unpaid.

• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. We will provide the missing days if your country/laws do not provide such compensation.

• A budget for your work hardware once you start. After three years, you may keep this equipment for personal use.

• An annual smart home budget to ensure you keep up-to-date with the latest that smart homes offer.

• A 50% contribution to your internet connection fee at your home workspace.

• One day every two weeks to work on your personal projects.

• If you are currently working on Home Assistant-related side projects, you can spend work time maintaining them.

When first offering a position to a new member, the Open Home Foundation aims to provide a total compensation package that matches the 75th percentile for the new hire's role, seniority, and local market rates. For an E-Commerce Operations Manager in our primary operating countries, the approximate yearly compensation will be the following:

• Netherlands: 57.000 EUR

• Spain: 47.000 EUR

• Portugal: 42.000 EUR

• United Kingdom: 50.000 GBP

• Other countries: compensation can be discussed during the first interview.

These figures may be adjusted based on experience, qualifications, and work hours.

About us

The Open Home Foundation is a non-profit organization based in Switzerland, with the objective of fighting for the fundamental principles of privacy, choice, and sustainability for smart homes. It does this by supporting the development of open-source projects, and open connectivity and communication standards.

A big part of this is Home Assistant, the biggest open-source project in number of contributors, but the Open Home Foundation also owns or collaborates with other projects important to promoting privacy, choice, and sustainability in the smart home, like:

• Open hardware tools (e.g., ESPHome, ESP Web Tools)

• Open standards (e.g., Python Matter Server, Z-Wave JS, ZigPy, BTHome, Improv Wi-Fi)

• Open voice (e.g., Rhasspy, Wyoming Protocol, Piper)

• Music Assistant

The recruitment process

1. Apply for the role

2. Our HR team will review your application with the hiring manager

3. Interview with HR

4. Interview with the team

5. Offer

6. Join our team!