Warehouse Operations Manager

Inpost; Gateshead; On-site; GBP 42,000 - 64,000; Full time

Job summary

InPost in Gateshead is seeking a Warehouse Operations Manager to maximise the performance of the depot and lead a high-performing team. You will drive continuous improvement, manage KPIs, ensure health and safety, and coordinate drivers and vehicles to support efficient operations.

You will work with regional leadership to meet targets, develop staff, and deliver exceptional service for customers across the UK.

Qualifications

• Proven leadership of large operational teams in logistics.
• Strong track record of achieving KPI targets.
• Experience with parcel sortation and depot operations.
• Knowledge of Drivers Hours, Tachograph, and Working Time Directive.

Responsibilities

• Lead, support, and develop a high-performing operational team with a culture of continuous improvement.
• Ensure operational performance exceeds customer expectations by aligning with contract KPIs.
• Build strong relationships with internal stakeholders and customers to enhance service quality.
• Ensure health and safety standards are rigorously followed.
• Collaborate with Regional Manager/Director to meet targets.
• Plan and conduct regular performance reviews and skill development.
• Optimize deployment of drivers and vehicles to maximise efficiency.
• Analyse operational/financial data (MPG, tachograph, fuel, damage) for improvements and cost savings.
• Oversee site housekeeping and maintenance for a safe working environment.
• Occasional travel across the UK to support operations and customer relations.
• Demonstrate experience in mechanical parcel sortation and process operations.

Skills

Leadership

People management

KPI monitoring

Process optimization

Data analysis

Budget management

Planning & organization

TMS/WMS familiarity

Numeracy

Safety compliance

Tools

Transportation Management Systems (TMS)

Warehouse Management Systems (WMS)

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a Warehouse Operations Manager to join our Gateshead team! We're leading the logistics revolution, powering deliveries across the UK for some of the nation's biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you're handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities., InPost Distribution are currently recruiting for a Warehouse Operations Manager to join our team in our Gateshead depot. The role is responsible for maximising the performance of our Lockers operations, and requires a high-performing individual to provide leadership, motivation, and training and development of the workforce, this role would suit a candidate coming from a similar parcel sortation operation management background this is an ESSENTIAL requirement for this role.

• Lead, support, and develop a high-performing operational team, fostering a culture of continuous improvement and professional growth.
• Ensure operational performance consistently surpasses customer expectations by aligning activities with established contract KPIs.
• Build and maintain strong, collaborative relationships with both internal stakeholders and external customers to enhance service quality.
• Guarantee full compliance with operational standards, including rigorous adherence to Health & Safety regulations.
• Partner closely with the Regional Manager and Regional Director to meet and exceed all operational performance targets.
• Conduct regular team performance reviews, strategically planning and facilitating ongoing training and development initiatives.
• Optimize the deployment and utilization of driver and vehicle resources to maximize operational efficiency.
• Analyse operational and financial data-including MPG, tachograph readings, fuel consumption, and damage reports-to identify opportunities for service improvements and cost savings.
• Oversee site housekeeping and maintenance activities to ensure a safe, compliant working environment.
• Be prepared for occasional travel across the UK to support operational needs and strengthen customer relationships.
• Proven extensive experience managing mechanical parcel sortation and process operations, demonstrating strong operational leadership.
• Expertise in continuous improvement methodologies and a track record of successfully implementing process enhancements.
• In-depth knowledge of Drivers Hours regulations, Tachograph requirements, and Working Time Directive (WTD) legislation.
• Comprehensive understanding of Health & Safety standards and their practical application within operational environments.
• Strong leadership skills with the ability to manage, motivate, and develop teams by leading through example.
• Demonstrated experience in budget management, ensuring financial targets are met and resources are optimized.
• Skilled in the development, monitoring, and analysis of KPIs to drive performance and operational excellence.
• Exceptional planning and organizational abilities to effectively meet deadlines in a dynamic environment.
• Proficient in the use and interpretation of computerized systems, including Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).
• High level of accuracy and numeracy with a keen eye for detail, ensuring precision in all aspects of operational management.
• We love to reward our people for the great work they do
• At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!