Operations Manager

ConvaTec Inc; Shotton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technical services company is seeking an experienced Operations Manager to oversee daily operations within the NDT sector. This full-time, permanent role based in Shotton involves managing operational staff, providing support, and ensuring high customer service levels. The ideal candidate will have proven management experience, strong leadership skills, and good knowledge of Microsoft Office. This position offers benefits such as generous holiday, pension, and healthcare options.

Benefits

23 days holiday plus bank holidays

Death in service insurance

Medicash vouchers

Pension

Qualifications

• Proven experience in an operational management or technical support role, ideally within NDT.
• Strong leadership and communication skills essential.
• Good working knowledge of Microsoft Office systems.

Responsibilities

• Manage daily operations and the technical staff.
• Provide operational and technical support across the business.
• Ensure high customer service levels and ownership of operational issues.

Skills

Operational management

Technical support

Leadership

Communication

Interpersonal skills

Microsoft Office

Proactive approach

Job description

Overview

Russell Taylor Group are looking for an experienced Operations Manager to oversee the day-to-day operations of a technical services business within the NDT sector.

Location & Type

Full-time, Permanent – Deeside – Onsite, 08:00-16:30 or 9-5pm.

Benefits

• 23 days holiday plus bank holidays
• Death in service insurance
• Medicash vouchers & pension

Key Responsibilities

• Manage daily operations, including first-line management of operational and technical NDT staff.
• Provide operational and technical support across the business as required.
• Ensure high levels of customer service and take ownership of operational issues.
• Develop and improve systems, processes, and capabilities to drive efficiency and value for money.
• Liaise with clients to maintain strong relationships and provide technical confidence.
• Coordinate operational activities and lead continuous improvement initiatives.
• Carry out internal compliance audits and support external technical and quality audits.
• Support maintenance of ISO 9001, ISO 14001, ISO 45001, and UKAS accreditations.
• Work with Quality Team to ensure adherence to company quality policies.
• Comply with all Health, Safety, Environmental, and Quality policies.

Qualifications

• Proven experience in an operational management or technical support role – ideally within NDT.
• Strong leadership, communication, and interpersonal skills.
• Good working knowledge of Microsoft Office systems.
• Hands‑on, proactive, adaptable approach.

Important Information

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest.