Operations Manager

Protective Wear Supplies Ltd; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Protective Wear Supplies Ltd seeks an Operations Manager to lead warehouse and production operations in Plymouth. The role involves managing a team, overseeing logistics, and implementing process improvements to ensure efficient operations while adhering to health and safety standards.

Qualifications

• Proven experience in B2B operations and logistics, ideally in the PPE/workwear industry.
• Familiarity with ISO 9001 and ISO 14001 standards or equivalent frameworks.
• Strong understanding of warehouse systems and supply chain operations.

Responsibilities

• Oversee day-to-day warehouse and production activity.
• Lead, mentor, and develop a high-performing team.
• Identify risks and inefficiencies in supply chain operations.

Skills

B2B operations

Logistics

Supply chain operations

Change management

Health and safety knowledge

Job description

At Protective Wear Supplies (PWS), we’ve been supporting safer workplaces for 50 years, and we’re looking for a reliable, empowering, and solutions-focused Operations Manager to help lead our next stage of growth.

This is a hands-on leadership role right at the heart of our warehouse and production operations. You’ll join a friendly, driven team where your ideas are valued, and your leadership makes a real impact.

About Protective Wear Supplies:

PWS is on a mission to become the number one workwear and PPE provider in the UK.

With offices based in the ocean city of Plymouth, Protective Wear Supplies (PWS) provides safety and workwear to thousands of customers across the UK. PWS has also developed a growing range of own-brand products which aim to be industry disrupters in their market.

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of innovation, collaboration and empowerment.

· Collaboration – We succeed together.

· Accountability – We take ownership and deliver results.

· Respect – We act with integrity and treat others with fairness.

· Empowerment – We support each other’s growth and development.

How we will support you:

At PWS, our managers and supervisors actively work with their team to ensure every member feels supported and valued through dedicated and regular performance and development reviews. We truly believe in developing and championing our staff and are committed to helping every individual reach their full potential.

Your typical day will look like:

• Overseeing day-to-day warehouse and production activity
• Strengthening inventory control and operational systems
• Leading, mentoring, and developing a high-performing team
• Working closely with customer service teams to resolve operational issues that impact customer satisfaction
• Monitoring fulfilment KPIs such as order accuracy, dispatch time, and returns, and implementing improvements where needed
• Working with supply chain / procurement teams to align production, logistics, and inventory with demand
• Identifying risks and inefficiencies in the supply chain operations and propose actionable solutions
• Introducing automation and digital tools where appropriate to reduce manual effort and improve accuracy
• Conducting regular risk assessments and audits to identify hazards and implement corrective actions
• Providing training and guidance to ensure all staff understand and adhere to safety procedures
• Conducting regular one-to-ones, set clear performance objectives, and managing appraisals
• Producing regular operational reports, providing insights into performance, risks, and opportunities
• Contributing to long-term planning, including capacity expansion, technology adoption, and process innovation.

You will have:

• Proven experience in B2B operations and logistics, ideally in the PPE/workwear industry
• Familiarity with ISO 9001 and ISO 14001 standards or equivalent frameworks
• Strong understanding of warehouse systems, logistics, and supply chain operations
• Experience leading change management initiatives
• Knowledge of UK health and safety and compliance regulations

You will be:

• Confident.
• Calm and focused.
• A team player.
• Reliable and committed.
• Driven and enthusiastic.

For a full job description or to find out more about the role, please get in touch.

If you are excited by this opportunity to join our team, it’d be great to hear from you.

To apply for this job role, please send your CV and cover letter to [e-mail]. We’d love to learn more about you.

Job Type: Permanent, Full-time

Reference ID: OM 2025

Please do not contact us on behalf of recruitment agencies regarding this position.