Thrive Accelerate Up- Field Operations Manager

Verizon; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Verizon as a Field Operations Manager in Plymouth, where you'll lead a team responsible for maintaining and installing the network. This 1-year apprenticeship offers real projects that develop your managerial skills, with potential for a permanent position after successful completion. Ideal candidates will have leadership experience and a passion for customer service.

Qualifications

• Three years of relevant leadership experience.
• Valid driver's license.
• Experience in managing cross-functional teams.

Responsibilities

• Manage day-to-day operations of a field crew.
• Support employee performance and training.
• Ensure customer service satisfaction.

Skills

Leadership

Problem Solving

Customer Service

Tools

Microsoft Office Suite

Job description

Thrive Accelerate Up- Field Operations Manager

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Thrive Accelerate Up- Field Operations Manager

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When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

This position – which is part of the Verizon Thrive Accelerate Up Program – will give you a chance to channel your drive and enthusiasm while learning from the best minds in the industry. You’ll be front and center, hands-on, and contributing your creative energy to high-impact projects from the moment you arrive, through the course of this 1 year apprentice experience.

You will take part in meaningful work and real-life projects within Verizon that will help you grow both professionally and personally throughout the program while preparing you to work as a local manager in the Wireline Network Operations organization. This is a temporary, full time 1 year training program with an opportunity to convert to a permanent position upon successful completion. Candidates interested in other Verizon career opportunities should search and apply here: www.verizon.com/careers

You will manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network. You will be actively coaching, motivating and supporting your team’s professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever-changing environment and daily service delivery situations.

• Training, coaching, and counseling direct reports through observing employee quality and safety performance.
• Supporting employee performance, providing feedback, resolving grievances and workplace issues, securing administrative records for tracking employee attendance, training completed and other important metrics to enhance a positive working environment.
• Supporting the installation, maintenance, and construction of network services.
• Evaluating trends in data and identifying the root cause of issues to develop solutions to customer service or network issues.
• Interacting with customers as needed to ensure service satisfaction.
• Managing operations, such as mandatory training on compliance, safety, and systems. Traveling required within work geography. May be overnight at times depending on geography size.
  
  

What we’re looking for...

You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll Need To Have

• Three years of relevant leadership experience are required, demonstrated through work experience and/or military experience.
• Valid driver's license.
• Willingness to travel up to approximately 25% or more of the time.
• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on-call as required for the needs of the business.
• Experience in managing and leading cross-functional teams.
  
  

Even better if you have one or more of the following:

• Have completed a pre-apprenticeship training or similar leadership development programs.
• Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.)
• Experience using virtual collaboration tools (i.e. Zoom, Slack, MS teams, etc.).
  
  

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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