Operations Manager

TN United Kingdom; Nottingham; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage the operational aspects of a service centre for logistics products. This role involves overseeing a diverse workforce, ensuring high-quality service delivery, and driving change for improved performance. If you have a strong background in logistics and a passion for leadership, this is an exciting opportunity to advance your career in a fast-paced environment. Join a company that values your contributions and offers excellent career progression opportunities, alongside competitive pay and comprehensive benefits.

Benefits

25 days holidays increasing with length of service

Enhanced maternity & paternity

Enhanced company pension scheme

Life assurance

Employee assistance programme

DX discounts portal

Excellent opportunities for career progression

Qualifications

• Proven experience in managing teams in logistics and distribution.
• Strong background in customer service and budget management.

Responsibilities

• Lead and manage operational aspects of the service centre for DX products.
• Ensure achievement of budgeted service, cost, and quality performance.

Skills

Line management experience

Multi-shift logistics operation

Customer service management

Diverse workforce management

Direct cost budget management

Microsoft Office Suite

Education

Experience in logistics or distribution

Tools

Microsoft XP

Job description

This role is responsible for leading and managing operational aspects of the service centre for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third-party subcontractors, and owner drivers. They will manage the premises, equipment, and consumables, ensuring the most cost-effective and high-quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.

Key responsibilities

• Evident line management experience in production/logistics/mail/parcels services environment to at least the same level of responsibility.
• Experience of running a multi-shift logistics operation.
• Proven record of delivering great service to customers and managing ongoing customer relationships.
• Experience of managing a diverse workforce including subcontractors, self-employed drivers, and PAYE drivers.
• Experience of managing direct cost budget.
• Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar database.

Essential criteria for this role

• Previous experience in the logistics or distribution industry.

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

• Competitive rates of pay.
• Holidays: 25 days increasing with length of service + bank holidays.
• Enhanced maternity & paternity.
• Enhanced company pension scheme.
• Life assurance.
• Employee assistance programme including 24/7 Virtual GP.
• DX discounts portal.
• Excellent opportunities for career progression and more!