Operations Manager

Making Manchester Sa; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a highly motivated Operations Manager to oversee the Markets Service in a vibrant city. This role involves managing operational teams, ensuring service objectives are met, and fostering community relationships. The ideal candidate will possess strong financial acumen, leadership skills, and a commitment to health and safety standards. With a focus on continuous improvement and team motivation, this position offers a unique opportunity to contribute to the city's dynamic landscape. Join a team dedicated to creating a fairer, greener, and healthier community.

Benefits

Generous holiday allowance

Local government pension scheme

Enhanced parental leave

Discounts on various services

Learning and development opportunities

Volunteering leave

Qualifications

• Strong financial acumen and experience in budget management.
• Ability to lead and motivate teams to achieve high performance.

Responsibilities

• Manage front-line operational teams and ensure effective resource deployment.
• Consult with stakeholders and build trust within the community.

Skills

Budget Management

Team Leadership

Planning and Organisational Skills

Interpersonal Communication

Creative Problem-Solving

Education

NEBOSH or IOSH Certificate in Health and Safety

Job description

Join to apply for the Operations Manager role at Manchester City Council

Join to apply for the Operations Manager role at Manchester City Council

Working Hours: 35 Hours per week (5 days out of 7 days, and includes evening and regular weekend working - 35 hrs)

Contract Type: Full-Time, Permanent

Additional Payments: 6.7% Flexibility Payment

Closing Date: 11 May 2025

Closing time: 11.59pm

Interview Method: In Person (Face to Face)

This role is subject to -

2 References - where possible we require 3 years' employment history.

Driving Licence - The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.

We are seeking to recruit a highly motivated professional to join our team as Operations Manager for the Markets Service. The service delivers retail and wholesale markets across the city and manages the Market Rights for external operators to trade.

The post holder will report to the Head of Service and is responsible for providing effective day-to-day management of front-line operational teams. This role ensures that resources are deployed effectively and that the teams are focused on achievement of service objectives.

The role will work alongside 2 other Operations Managers, be based at New Smithfield Market in Openshaw, and have multiple site responsibilities. There is a requirement to attend Ward Meetings which may take place in the evening and to work weekends on a rota basis.

This post plays a key part in developing and motivating staff to achieve service specific priorities and to ensure that processes run effectively. The role holder is instrumental in ensuring a consistent approach to work activities and to the fair treatment of tenants and traders.

The work includes consultation with stakeholders and building trust in the communities the markets serve.

The candidate will have detailed knowledge of health and safety legislation and be able to demonstrate the following skills:

• Strong financial acumen, including experience of budget management and presenting complex financial information to senior managers.

• Ability to lead, manage and motivate the team to high performance levels.

• Excellent planning and organisational skills.

• Ability to identify industry trends and commercial opportunities.

• Exceptional interpersonal for effective communication and collaboration with all levels of staff and stakeholders.

• Creative problem-solving abilities where there is no existing procedural framework.

• Proficiency in generating reports and delivering data promptly, including monitoring and analising performance metrics.
  
  

• Personal commitment to continuous self-development.
  

Candidates should hold a full UK Drivers Licence, have achieved or working towards a NEBOSH or IOSH certificate in health and safety and be available to work 5 days out of 7, commencing no later than 8am.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester
  
  

Benefits We Offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
  
  

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
  
  

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
  
  

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
  
  

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

Required

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.
  
  

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

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