Operations Manager

Housing Diversity Network; Manchester; On-site; GBP 65,000; Full time

Job summary

A leading community housing organization is seeking an experienced Operations Manager to oversee Gas and Electrical teams. This pivotal role focuses on compliance, safety, and customer satisfaction, driving service excellence and innovation. Join a dedicated team committed to improving community services and making a real difference.

Benefits

25 days Annual Leave

Enhanced Pension Scheme Contributions

Health Care Plan

Subsidised Healthy Living Benefits

Car Lease Scheme

Qualifications

• Strong leadership experience in housing/property services context.
• Expertise in contract and compliance management.

Responsibilities

• Lead delivery of Gas and Electrical services across planned, reactive, and void works.
• Manage operational teams ensuring compliance with health and safety standards.

Skills

Leadership

Communication

Commercial Acumen

Education

Management Qualification (e.g., ILM Level 3)

Professional Body Registration (Gas Safe, NICEIC)

Job description

Operations Manager
Salary: £64,681.46 per annum
Location: Wythenshawe, Manchester
Hours of work: 39 per week

The Vacancy

Are you a senior-level Mechanical & Electrical leader with a passion for delivering high-performing services that make a real difference to communities? We’re looking for an experienced Operations Manager to take ownership of our Gas and Electrical teams and drive the continued success of our in-house maintenance services.

This is a pivotal, site-based role within Wythenshawe Community Housing Group (WCHG), responsible for ensuring compliance, safety, value for money, and customer satisfaction across our M&E operations.

About the Role

As Operations Manager, you'll lead a team of Contract Managers and Team Leaders in delivering compliance and repairs services that meet regulatory standards and exceed customer expectations. You’ll be responsible for the delivery of servicing, repairs, voids, and planned works across gas and electrical disciplines – with a strong focus on safety, performance, and continuous improvement.

Key Responsibilities

1. Lead the delivery of all Gas and Electrical services across planned, reactive and void works
2. Manage operational teams and subcontractors, ensuring full compliance with health and safety standards (including NICEIC, Gas Safe)
3. Monitor and report on financial performance, KPIs, and customer satisfaction, using insights to drive improvement
4. Ensure 100% compliance with gas and electrical certification across the housing stock
5. Champion innovation in service delivery, creating a high-performance culture focused on value for money and customer service
6. Contribute to wider organisational strategy and support the Head of Property in change delivery
7. Ensure accurate and timely EICRs and biomass boiler compliance
8. Represent WCHG professionally with internal and external stakeholders

What You’ll Bring

1. Strong leadership experience in a housing/property services context
2. Relevant professional body registration (Gas Safe, NICEIC) and ideally CIOB/RICS membership
3. Management qualification (e.g., ILM Level 3 or similar)
4. Expertise in contract and compliance management, budget oversight, and service improvement
5. Sound knowledge of building regulations, health & safety legislation, and CDM regulations
6. Track record of performance management and service delivery within reactive maintenance and compliance
7. Commercial acumen, excellent communication skills, and the ability to influence at all levels
8. Full UK driving licence

Application Details

Closing Date: 18th May 2025

Interview Date: 30th May 2025

Please note these dates are not fixed and may be subject to change.

Why join us?

As an Investors in People Health & Wellbeing recognised employer, we offer a wide range of benefits such as:

• 25 days Annual Leave, rising to 30 with length of service and options to buy and sell additional leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan for dental, optical, therapy costs, and more
• Subsidised Healthy Living benefits (gym membership, yoga classes)
• Subsidised Leisure Learning benefits (driving lessons, language courses)
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the community
• Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for over 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in our colleagues’ health, wellbeing, and development, rewarding fairly, and empowering them to deliver their best work. WCHG is an inclusive employer of choice and a disability confident employer, making reasonable adjustments throughout employment processes.

Our purpose is to provide quality homes and services, creating safer, healthier communities. We aim to deliver around 1,100 new homes over the next five years with an investment of £195m, leaving a lasting community legacy.

For more information or to apply, visit our application page: Operations Manager

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