Operations Manager

Infopro Digital; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

Infopro Digital is seeking a skilled Operations Manager to oversee the UK professional operations in the automotive sector. In this role, you'll lead a team focused on maximizing client success and aligning strategies with business goals. Key responsibilities include managing operations, optimizing processes, and ensuring effective customer support. A strong background in leadership and operational management is essential, coupled with excellent communication skills.

Benefits

Generous base salary

Bonus structure

25 days annual holiday (rising to 30)

Birthday day off

Life Assurance

Group pension scheme

Employee Assistance Programme

Cycle to Work, Gym Discounts and more

Comprehensive product training

Ongoing support from General Manager

Qualifications

• Prior leadership and management experience required.
• Excellent English communication skills, both verbal and written.
• High level of computer literacy and MS Office proficiency.

Responsibilities

• Manage and lead the Business Administration & Customer Support Team.
• Optimize processes and ensure operational compliance.
• Prepare reports on operational performance and analyze data trends.

Skills

Leadership

Communication

Problem-solving

Strategic thinking

Customer relationship

Organisational skills

Compliance knowledge

Operational process knowledge

Computer literacy

Interpersonal skills

Tools

MS Office

Job description

Infopro Digital is recruiting for a talented, highly ambitious, experienced Operations Manager to lead the UK professional operations business administration and customer services environment to sit within Infopro Digital’s Automotive division. Infopro is a global organisation with 4,000 employees based in 18 Countries and a turnover of €550 million.

Haynes Group Limited are an established Automotive Data Solutions provider. For the last 11 years the business has consistently exceeded budgets, delivering double digit year-on-year growth. In 2020 Haynes Group was acquired by Infopro Digital as part of a larger strategic plan to become a global leader within the automotive data market.

It is an exciting time to join the organisation as you will be instrumental in driving new business growth and expansion.

What the role involves

• Create a transparent, collaborative culture and operating environment between the Business Administration & CS teams, and the wider UK Commercial Environment, that maximizes client success and revenue growth.
• Being process orientated whilst being commercially aware and having a customer first attitude.
• Oversees the daily operations of the business administration and customer services environment ensuring efficiency, productivity, and provision of effective customer support across all product lines, for both our clients and internal stakeholders.
• Responsible for managing resources, optimizing processes, and implementing strategies to meet business objectives and customer objectives.
• This role requires strong leadership, communication, and problem-solving skills, as well as a deep understanding of business operations and relevant regulations.

Responsibilities & duties

• Leadership - Manage and lead one single / combined Business Administration & Customer Support Team, supporting the commercial environment and clients across all product disciplines.
• Overseeing daily operations:Ensuring smooth and efficient running of all operational aspects, including production, logistics, and service delivery.
• Resource management:Managing budgets, personnel, and other resources effectively.
• Process optimization:Identifying areas for improvement in workflow, productivity, and cost-effectiveness.
• Quality control:Implementing and maintaining quality standards for products and services.
• Compliance:Ensuring adherence to relevant health, safety, and legal regulations.
• Strategic planning:Contributing to the development and implementation of operational strategies.
• Team management:Leading, motivating, and developing teams to maximize performance.
• Reporting and analysis:Preparing reports on operational performance and analysing data to identify trends and areas for improvements

• You must have previous leadership and management skills, demonstrate the ability to lead, motivate, and develop a highly functional customer services environment.

• Demonstrate excellent communication and interpersonal skills, versed ineffective communication with various stakeholders, both internally and externally.
• Excellent problem-solving and decision-making skills. Ability to Identify and resolve operational issues efficiently.
• Strategic thinker, ability to develop and implement operational strategies aligned with business goals.
• Knowledge of operational processes, an understanding of relevant business processes, such as production, planning, customer success and resource supply chain management.
• Excellent English communication (verbal and written)
• High level of computer literacy
• Outstanding customer relationship skills
• First class planning, organisational and administrative skills
• Proficient in MS Office including Word, Excel, and Outlook

• Generous base salary
• Bonus structure based on your own performance.
• 25 days annual holiday (rising to 30 days)
• Birthday day off
• Life Assurance
• Group pension scheme
• Employee Assistance Programme
• Cycle to Work, Gym Discounts and more
• Comprehensive product training and ongoing support from the UK General Manager and the wider Infopro Digital Automotive Group team

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.