Operations Manager

Hyatt Hotels Corporation; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

As an Operations Manager at Hyatt Regency London Olympia, you will lead operational excellence across the hotel. With duties ranging from guest satisfaction to compliance with safety standards, your leadership will shape memorable experiences. Enjoy numerous benefits while fostering a positive work environment.

Benefits

12 complimentary nights annually at Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Complimentary business attire laundering

Headspace membership and Employee Assistance Programme

50% discount on food and beverages at Hyatt Hotels

Ongoing learning and career development opportunities

Qualifications

• Experienced in five-star hotel operations.
• Strong leadership and communication skills.
• Ability to inspire teams and enhance guest experiences.

Responsibilities

• Oversee operational aspects including Rooms, Housekeeping, and F&B.
• Collaborate with department heads to improve guest satisfaction.
• Implement action plans from surveys and ensure brand compliance.

Skills

Leadership

Communication

Guest Satisfaction

Operational Excellence

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Hyatt Regency London Olympia is part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive district featuring a boutique cinema, a music and performing arts venue, a theatre, a rooftop sky garden, restaurants, shops, cafés, and co-working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, a lobby lounge, 3 meeting rooms, and direct connectivity to the London Olympia Convention Centre.

The role

As Operations Manager, reporting to the General Manager, you will oversee all operational aspects of the hotel, including Rooms, Housekeeping, Food & Beverage, and Culinary. You will lead teams, enhance guest experiences, and uphold our high standards.

Duties and responsibilities

• Lead a guest-first culture, ensuring luxury service across all departments.
• Collaborate with department heads to improve guest satisfaction and operational excellence.
• Maintain quality, cleanliness, and ambiance in all areas.
• Implement action plans from guest satisfaction and colleague engagement surveys.
• Support business planning and revenue strategies while maintaining service quality.
• Ensure health, safety, and brand standards compliance.
• Seek innovation and market opportunities to keep operations competitive.
• Assist the General Manager in shaping the property's vision and delivering memorable guest experiences.
• Promote team engagement and a positive work environment.

About you

You are an experienced hospitality leader with a successful background in five-star hotel operations. Strong leadership, communication skills, and the ability to inspire others are essential. Experience in Rooms operations and familiarity with London’s dynamic environment are highly advantageous.

Benefits

• 12 complimentary nights annually at Hyatt Hotels worldwide.
• Discounted hotel stays for you, family, and friends.
• Complimentary business attire laundering.
• Headspace membership and Employee Assistance Programme.
• 50% discount on food and beverages at Hyatt Hotels.
• Ongoing learning and career development opportunities across Hyatt worldwide.

At Hyatt, we care for people so they can be their best. Our values include Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Join a diverse, inclusive team making travel more human, connected, and sustainable. Your role matters, and your individuality is celebrated.

Next Steps: Apply today for the Operations Manager role and start your journey with Hyatt Hotels!