Operations Manager

Cycas Hospitality; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative hospitality company is seeking an Operations Manager for a fixed term role at a new hotel in East London. This position offers the chance to lead a dynamic team, ensuring exceptional guest experiences while managing various hotel operations. With a focus on service excellence and team development, you will play a key role in fostering a positive culture and maximizing operational efficiency. Join a forward-thinking organization that values its people and offers numerous perks, including healthcare plans and continuous learning opportunities. This is your chance to shine in a vibrant and supportive environment.

Benefits

Exclusive hotel rates

Team meals on duty

Free counselling sessions

Free medical healthcare plans

Workplace pension scheme

Discounts on shopping and gym memberships

Continuous learning opportunities

Qualifications

• Minimum 3 years of management experience in a branded hotel.
• Strong background in Duty Management and Food & Beverage preferred.

Responsibilities

• Oversee hotel operations including Guest Services and Housekeeping.
• Ensure guest satisfaction and uphold brand standards.

Skills

Management experience

Performance metrics analysis

Budget management

Duty Management

Food & Beverage knowledge

Tools

Opera PMS

Symphony

Job description

We are looking for an Operations Manager for a fixed term at Four Points Flex by Sheraton London Shoreditch East.

All the perks you deserve:

• Exclusive member and Friends & Family rates at Marriott Hotels & Cycas Hospitality Hotels worldwide.
• Team meals on duty.
• Keep your vibes positive with free counselling sessions through our health plan.
• Access to Free Medical healthcare plans.
• Workplace pension scheme.
• Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
• Continuous learning & development opportunities.

About Us

The Four Points Flex by Sheraton Shoreditch East, located in the heart of East London, will be one of the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Flex by Sheraton, we prioritize delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless.

We believe that an efficient, clean, and affordable space is vital to making every trip a success. With a prime location, modern accommodation, and exceptional service, the Four Points Flex by Sheraton embodies our brand values of convenience, honesty, assurance, and peace of mind for all our patrons.

We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us.

YOUR CORE PURPOSE WILL BE:

1. Oversee the operational management of the hotel, including Guest Services, Housekeeping, Food & Beverage, and Reservations. Work closely with the GM and be the ‘go-to’ person in their absence.
2. Display a proactive and leading role in service, culture, development, team image, systems, procedures, and skills development.
3. Assist in managing day-to-day hotel operations by maximizing financial returns, fostering a people-first culture, and creating a unique guest experience.
4. Execute brand standards and operational initiatives, with a focus on health and safety, compliance, and developing a strong team culture to promote awareness of the hotel and brand in the local community.
5. Oversee all meetings and events, working alongside the meetings team from enquiry to delivery.
6. Support initiatives and the overall objectives of the business regarding revenues, costs, and teamwork, while developing personal competency levels.
7. Be the guarantor of guest satisfaction, positioning yourself as a benchmark for quality.
8. Your role will report to the General Manager, and you will deputize in their absence.

WHAT YOU SHOULD BRING:

• Minimum 3 years of management experience in an internationally recognized branded hotel – Marriott experience preferred.
• Keen ability to analyze performance metrics.
• Experience in setting and managing budgets to achieve optimal returns.
• A strong background in Duty Management and Food & Beverage is preferred.
• Good working knowledge of Opera PMS, with Symphony experience desired.
• Previous experience in a Marriott Brand is preferred.

About Cycas Hospitality

• At Cycas Hospitality, we seek dynamic, confident, and ambitious individuals who excel in their roles and help our guests succeed. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and investing in training and development to create genuine, caring teams who enjoy their work.
• Over the past 15 years, Cycas Hospitality has built an innovative pan-European hotel management company. Join us as we grow and develop our portfolio and our people. At Cycas, we work hard and make working hard fun. This is your opportunity to shine and be part of something great. If you believe you have what it takes, we want to hear from you!
• Please apply in writing by email with your CV, current salary, and notice period. We look forward to hearing from you.
• * T&Cs apply. *Recruit a friend bonus only applicable if the employee passes three months’ probation and is not on leave of absence. Calculated on a pro-rata basis.

***All offers of employment are conditional on receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.***