Operations Manager

Unidad Educativa Bilingüe Delfos; London; Hybrid; GBP 52,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Operations Manager, der die Leistung mehrerer Standorte leitet und sicherstellt, dass die höchsten Standards in der Pflege und Bildung eingehalten werden. In dieser spannenden Rolle sind Sie verantwortlich für die Qualitätssicherung, das Finanzmanagement und die strategische Planung. Sie werden eng mit verschiedenen Stakeholdern zusammenarbeiten, um die Unternehmensziele zu erreichen und das Wachstum zu fördern. Wenn Sie eine Leidenschaft für Führung und die Entwicklung von Talenten haben, bietet diese Position die Möglichkeit, einen bedeutenden Einfluss auf die Organisation und die Gemeinschaft zu haben.

Benefits

24/7 Mitarbeiterunterstützung

Kostenloser Online-GP-Zugang

Gesundheitsplan

Flexibles Gehalt

Fitnessstudio-Rabatte

Qualifications

• Erfahrung in der Leitung mehrerer Standorte und in regulierten Umgebungen.
• Projektmanagementfähigkeiten und die Fähigkeit, unter Druck zu arbeiten.

Responsibilities

• Leitung der Leistung mehrerer Standorte, Unterstützung der Regionaldirektion.
• Verwaltung und Unterstützung von registrierten Managern, Überwachung der Rekrutierung.

Skills

Kommunikationsfähigkeiten

Führungsfähigkeiten

Organisationsfähigkeiten

Beziehungsaufbau

Problemlösungsfähigkeiten

Education

Hochschulabschluss oder gleichwertige Erfahrung

Job description

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About The Company

At Salutem, we aim to create a nurturing environment where children receive the highest quality of care from our dedicated team. Our core values drive our exceptional services:

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

Why Choose Us?

Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.

Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.

Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.

Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

More About Salutem

• Top Employer Recognition: Salutem Care and Education proudly stands among the UK's top employers, as acknowledged by the Top Employers Institute.
• Disability Confident Organisation: We are committed to creating an inclusive workplace and application process.
• Top 50 Inspiring Workplace: Recognised for our unwavering commitment to a People First culture, blending culture, purpose, leadership, wellbeing, inclusion, employee voice, and experience.

About You

About The Role

Location: Home based/London Based - Travel Required

Salary: £52k per annum, plus £3k car allowance - Will be expected to work away from home when required

Reporting into the Regional Director, you will lead the performance of multiple locations within your region, providing direct management, support, and guidance to managers and support functions to meet quality, customer, financial, and growth targets. You will directly manage Registered Managers, providing feedback and performance updates to the Regional Director as needed.

Key Tasks

Quality and Governance

• Support the Regional Director and services to achieve GOOD or OUTSTANDING ratings with the Regulator (CQC/CIW or equivalent) through audits.
• Manage service visits and audits as KPIs.
• Implement and review the Salutem Assessment Framework, collaborating with the quality team and updating the Regional Director.
• Oversee survey feedback implementation, ensuring improvements are made and maintained.
• Drive quality improvements, manage complaints, and support service action plans.
• Ensure environments are safe, compliant, and well-maintained.
• Support legal frameworks and safeguarding issues, leading when necessary.
• Use data and IT systems to oversee location performance.

Financial and Commercial

• Support the Regional Director in achieving EBITDA and KPI targets, managing occupancy and costs.
• Identify investment opportunities and ensure ROI.
• Assist in budget planning and resource allocation.
• Develop commercial partnerships and ensure compliance with financial policies.

Partnership Working

• Build partnerships with third-party organizations and stakeholders.
• Support business development initiatives.
• Develop relationships with individuals involved in service users' lives.

Strategy and Leadership

• Assist in creating regional strategic plans for growth and improvement.
• Monitor performance against KPIs.
• Support divisional strategy development.
• Implement service improvement plans and monitor compliance.

People Management

• Manage and support registered managers, oversee recruitment, and staff development.
• Promote staff retention and professional growth.
• Lead by example and support a positive organizational culture.
• Be prepared to act as registered manager if needed.
• Support regional leadership and development opportunities.

This role requires regular travel, flexible working, and overnight stays. The post holder will undertake additional responsibilities as needed.

Knowledge, Skills, and Competencies

• Excellent communication, leadership, and organizational skills.
• Experience managing multiple sites and in regulated environments.
• Degree or equivalent experience, project management skills.
• Strong relationship-building and problem-solving skills.
• Ability to work under pressure and meet deadlines.

Senior level: Director

Employment type: Full-time

Job function: Management and Education