Guest Services Assistant

Valor Hospitality; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hotel employee discounts

Friends & family rates

Meal on duty

Cycle to Work

Refer-a-friend bonuses

Healthcare options

Employee assistance programme

Job summary

Hampton by Hilton Liverpool John Lennon Airport is recruiting Guest Services Agents to welcome guests and provide attentive service at the Front Office. You will be the face of the hotel, ensuring guests are welcomed, looked after and truly cared for during their stay.

We offer training and development opportunities, with shifts across 5 days and a 40-hour week. Generous benefits include staff discounts, meals on duty, and supportive wellbeing programmes.

Responsibilities

• Welcome and care for guests, ensuring they feel comfortable during their stay.
• Be proactive and people-focused to create moments of delight for guests.
• Work a range of shifts including evenings and weekends; flexibility is required.

Job description

Hampton by Hilton Liverpool John Lennon Airport

£27,227.20 per annum/ £13.09 per hour, 40 hours per week over 5 days

Are you able to create genuine connection with people and provide moments of delight? If you are answering YES, then we want to hear from you.

We are recruiting for Guest Services Agents to join our Front Office team. You will be making our guests feel comfortable and looked after, making sure they are welcomed and cared for during their stay.

You will be proactive and people focused, always looking to make an impact on the guests and bring smile to their faces.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.