Operations Manager

Liverpool European Partnership; Liverpool; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Holiday entitlement 31+ days

Flexi/Agile working

LGPS participation

Training and progression

Health and wellbeing support

Cycle to work

Car salary sacrifice scheme

Family friendly policies

Gym memberships

Employee volunteering

Medicash

Job summary

Liverpool City Council is seeking an Operations Manager to lead the Planning and Building Control Service, driving efficiency, customer focus, and high-quality public service delivery. The role requires strategic oversight of operations, budgeting, and performance across the service.

You will champion digital improvements, manage procurement for specialist advice, and identify funding opportunities to support the city’s regeneration agenda.

Qualifications

• Experience leading strategic operations in a public sector setting.
• Track record of managing budgets, targets and service outcomes.
• Strong focus on performance monitoring and customer service excellence.
• Knowledge of IT systems and digitisation projects within a service.
• Experience procuring specialist advice and services.
• Experience identifying and securing external funding and grants.

Responsibilities

• Manage the overall strategic operations of the Planning and Building Control Service.
• Oversee base operational budget and income/targets for the service.
• Lead on performance monitoring across the service.
• Ensure IT infrastructure is fit for purpose and drive digitisation efforts.
• Lead procurement of specialist advice and services to support regeneration goals.
• Identify and manage funding sources including external grants.

Skills

Strategic operations management

Budget management

Performance monitoring

IT systems and digitisation

Procurement

Funding and grants

Job description

Operations Manager

A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces - there's really something for everyone. Liverpool is a city on the move, and we're looking for an Operations Manager who wants to be at the heart of it. As Operation Manager you will play a central role in managing the overall, strategic operations of the Planning Service ensuring the delivery of its business plan and all service objectives. You will champion the customer within the service. Customer service, continuous improvement and innovation will be driving themes of the role. This is a role with real breadth, responsibility and influence.

The Role:

• In the role you will manage the overall strategic operations of the Planning and Building Control Service
• You will be expected to manage the service's base operational budget and all associated income and targets
• You will be the overall lead in performance monitoring
• You will ensure the service's IT infrastructure is fit for purpose and introducing improvements, including in digitising the service, where possible and managing the contacts for all the software systems across the Planning and Building Control Service
• You will be the lead on the procurement of specialist advice and services across all areas of the service to ensure the appropriate processes are followed and resources are in place to deliver the city's regeneration agenda
• To identify and manage funding for the service, including external grants and funding sources outside the service

Our offer to you:

• At least 31 days holiday, plus bank holidays rising to 35 after 5 years' service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a "Flexibility First" approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme - option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time - a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Watch our recruitment video and see what life is like working at Liverpool City Council.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or have meet the Home Office criteria for visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying. Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-listThis is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.