Operations Manager

The Derwentwater Hotel; Keswick; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Operations Manager to oversee daily hotel operations. This role requires a hands-on leader with a strong background in rooms and food & beverage management. You will be responsible for driving sales, ensuring exceptional customer service, and developing a motivated team. With a commitment to training and development, this position offers a competitive salary and a range of benefits, including discounted hotel stays and opportunities for career growth within a supportive environment. Join a team that values warmth and hospitality, making every guest's experience memorable.

Benefits

28 Days Holiday

Stakeholder Pension

Discounted Hotel Rates

Food and Beverage Discounts

Meals on Duty

Ongoing Support and Training

Opportunities for Career Growth

Qualifications

• 3+ years of experience in hotel operations or senior management.
• Ability to lead, motivate, and manage a diverse team.

Responsibilities

• Manage daily hotel operations and ensure high hospitality standards.
• Lead a team of managers and monitor customer feedback for improvements.

Skills

Leadership Skills

Customer Service

Organizational Skills

Sales and Profitability

Decision Making

Education

Experience in Operations Management

Strong Rooms and Food & Beverage Background

Tools

Computer Systems

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Who are we?

Coast & Country Hotel Collection is a family of over 20 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for an Operations Manager

As the Operations Manager, you will be expected to take complete control and accountability for the day-to-day operations of the hotel, ensuring the management of the departments are meeting set criteria.

The ideal candidate will be a hands-on manager with excellent leadership skills and the ability to prioritise tasks. You should possess a strong operational background with at least 3 years' experience.

Key Responsibilities of the role:

• Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
• Manage a team of Managers to ensure that all aspects of the business are well run, delivering company standards and customer expectations
• Ensure that costs are controlled and that we maximise the productivity of the team through effective rostering, and ownership
• Keeping the team up to date about departmental, hotel and company activities through daily communications to enable the team to communicate effectively with customers
• Monitor and review customer feedback to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
• To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
• Support the General Manager with projects as well as the daily operation of the hotel
• To work with the management team to ensure that employees are well trained, efficient and enjoy their working environment so that they pass this on to our guests
• Duty Management Shifts as required
• Ensuring all employees consistently achieve product and hospitality service standards.
• Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
• To act on behalf of the General Manager in their absence.
• To carryout quality training and coaching in a systematic and professional manner.
• Monitor and comply with all company and legal statutory requirements.
• Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
• To carry out the departmental welcome induction to the set company standard.
• Complete performance reviews in line with Company policy and ensure agreed objectives are set.

Requirements of the role:

• Operations Manager or exceptional Senior Department Manager looking for their first Operations Manager position.
• Strong rooms and food and beverage background
• To be able to lead and motivate your team providing day to day leadership and direction
• To be able to drive sales and profitability forward
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast-paced environment and to enjoy it
• Be able to use computer systems.

What do we offer?

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On-going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us:

Coast & Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.