Area Manager - Commercial Cleaning

Fairford Associates; Oxford; Presencial; GBP 45.000 - 60.000; Jornada completa

Descripción de la vacante

Fairford Associates in Oxford/Reading area seeks an experienced Area Manager to oversee a portfolio of cleaning contracts across multiple sites including offices, factories and public sector sites. You will ensure service standards, health and safety, and client satisfaction while maintaining profitability.

The role requires experience in multi-site management, strong leadership, and excellent communication skills.

Formación

• Experience of overseeing multi sites and have had some time managing this type of portfolio.
• Strong Customer Service skills.
• A well-rounded cleaning Industry Experience.
• Strong customer service and communication skills.
• Ability to work well under pressure.
• Excellent IT Knowledge / Skills.
• Good planning / organisation and time management skills.
• Excellent leadership and problem-solving skills.
• Good cost control skills.
• Excellent team working skills.
• Confident, proactive and persuasive.
• Driven and ambitious.
• Possess a full UK driving license.

Responsabilidades

• Ensure work is undertaken in line with the Company’s policies / procedures and current legislation.
• Maintain the Company’s image and safeguard its interests.
• Meet contract retention targets consistently.
• Adhere to Health & Safety and conduct quarterly H&S audits with monthly cleaning inspections.
• Recruit, train and develop employees and manage welfare and issues.
• Recruitment, training and development of staff and welfare responsibilities.
• Motivate, manage and lead a flexible workforce.
• Control overheads and ensure profitability of the Account.
• Plan, manage and organise operational activities and oversee scheduling.
• Maintain standards of service / cleaning and remedy deficiencies promptly.
• Liaise with client for smooth account operation.
• Ensure adequate staffing and supervision of services.
• Complete performance reviews and ensure policy compliance.
• Ensure adequate equipment and materials at sites.
• Administer account relations, training, personnel and accident reporting; follow disciplinary procedures.
• Control account costs through materials and wage management within budget.
• Attend trainings to stay updated on new techniques and skills.
• Carry out other reasonable requests from superior.
• Plan for start-up of new/existing contracts including TUPE.

Conocimientos

Multi-site mgmt

Customer service

Cleaning industry exp

Leadership

Cost control

IT knowledge

Planning & organizing

Driving licence

Herramientas

MS Office

Descripción del empleo

My client is an established provider of services such as contract cleaning, window cleaning, carpet cleaning and much more across the Northern Home counties, London, the South Midlands and other areas of the country. They provide cleaning services for offices, factories, schools, hospitals, and many other private and public sector sites. It is an excellent time to join the business as they continue to expand, they are financially solid and the owner is not looking to sell or retire. I am currently partnering them to find an experienced Area Manager to oversee a portfolio of contracts in the Oxford/Reading area. The client base covers school, offices factories etc. With approximately twenty sites but this will grow. The main purpose of this role is to provide a quality service in accordance with the terms of the Account.

The main duties of this role are

• To ensure that work is undertaken is in line with the Companies policies / procedures and current legislation.
• To ensure at all times the Company’s image is maintained and its interests safeguarded.
• To ensure contract retention targets are met on a consistent basis.
• To ensure all aspects of Health and Safety are adhered to at all times and ensure that quarterly H&S audits are carried out with a monthly cleaning inspection.
• To ensure the recruitment and selection of employees and termination is carried out within the framework of the current employment legislation.
• To recruit, train and develop employees and be responsible for their welfare and problems.
• To manage a motivates, flexible and contented workforce.
• To control overheads and operational costs for the Account and ensure profitability.
• Bring about cost saving initiative where applicable.
• To develop opportunities for other services to be supplied by the company
• To plan, manage and organise the operational activities of the Account and oversee work scheduling.
• Ensuring proper standards of service / cleaning are established and maintained, any deficiency is remedied as soon as possible.
• To liaise with the client to ensure the smooth running of the Account.
• Always ensuring the Account is adequately always staffed and services are properly supervised.
• To complete Performance reviews for their employees and ensure they are complying with the policies / procedures of the company and the client.
• Always ensuring the adequate equipment and materials are available at the site.
• To administer the Account including relations, training, personnel, and accident reporting, together with the company’s grievance and disciplinary procedure.
• To maintain and control Account costs through the control of materials and wages to ensure expenditure is within agreed budgetary guidelines.
• To attend training courses and meetings as requested to keep abreast of new techniques and skills.
• To carry out any other reasonable request from the job holders superior.
• Ensure adequate planning for the successful start of new / existing contracts including TUPE.

Relevant Experience and Personnel Attributes

• Experience of overseeing multi sites and have had some time managing this type of portfolio
• Strong Customer Service skills
• A well-rounded cleaning Industry Experience
• Strong customer service and communication skills
• Ability to work well under pressure
• Excellent IT Knowledge / Skills
• Good planning / organisation and time management skills
• Excellent leadership and problem-solving skills
• Good cost control skills
• Excellent team working skills
• Confident, proactive and persuasive
• Driven and ambitious
• Possess a full UK driving license