Operations Manager

City of London; Greater London; On-site; GBP 42,000 - 48,000; Full time

Job summary

An established industry player is seeking an Operations Manager to enhance audience experience and manage venue operations. This role involves leading a proactive team to ensure a welcoming environment while maximizing revenue generation. The successful candidate will oversee various aspects of event management, from customer service to compliance with statutory regulations. This dynamic position requires flexibility, as it includes regular weekend and evening work. Join a vibrant arts and education center that values creativity and community engagement, offering a supportive environment for personal and professional growth.

Benefits

Generous pension scheme

Season ticket loan

Cycle to work schemes

Free access to museums and galleries

Discounts on retail and healthcare

Qualifications

• Proven experience in audience and venue management.
• Strong leadership skills with a focus on customer service.

Responsibilities

• Oversee audience experience and operations for events.
• Ensure compliance with health and safety regulations.

Skills

Customer Experience Management

Event Management

Team Leadership

Health & Safety Management

Pastoral Care

Education

Degree in Management or related field

Job description

City of London staff can view vacancies via Employee Self Service, or by logging in on this site with your City People login details. Guidance on completing your application can be found on the Careers website. Staff without a self-service login should call the Contact Centre on 020 7332 3978 and request a list of internal only vacancies.

location_on Location BARBICAN CENTRE (EC2Y 8DS)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance.

Department: Audience Experience & Operations
Grade: D
Salary: £42,750 - £47,620 per annum (inclusive of London Weighting) + Unsocial Hours payment
Job type: Full time (35 hours per week) 12 Month FTC

About Us
The Barbican is an international arts, conference and education centre in the heart of the City of London. We are London’s Creative Catalyst for arts, curiosity and enterprise. Across our theatres, concert halls, cinemas, galleries, business venues and public and community spaces, we spark creative possibilities and transformation for artists, audiences, and communities – to inspire, connect and provoke debate. We are the place to be and a place where everyone is welcome. Our impact is felt far outside our walls and ripples beyond the experiences we offer – locally, nationally and internationally.

About the role
The Audience Experience and Operations team manages and oversees all aspects of Audience, Venues, Front of House and Foyers Event Management, Soft Service Contract Management, Security, Box Office, Access, Licensing, Health & Safety and Fire Safety Management. The team exists to provide the highest standards of audience, customer, clients, and staff experience. As an Operations Manager you will strive to promote the Barbican and its activities, maximise revenue generation, ensure a welcoming, friendly and safe environment is provided to all whilst maintaining observance of relevant statutory regulations, including the delivery of the Fire Management plan and Major Incident plan.

We are looking for a proactive team player to drive the vision of the Audience division, fulfilling the Audience Strategy and to be an exemplary role model to other members of staff to provide an excellent experience that is friendly, connected, efficient, and knowledgeable to all our audiences, clients, other staff, and customers. Experience of pastoral care for large teams, especially during culture change will be beneficial. You will work with our other Operations Managers on a rota basis to provide management cover during the opening hours of the Centre. The successful post-holder will also act as representative of the licensee and assume responsibility for all activity taking place. We particularly welcome those with experience of arts and conference management, venue management or customer experience. This role requires regular weekend and evening work.

Barbican Benefits
We offer a wide range of employee benefits, annual pay progression and an annual pay review, a generous pension scheme, season ticket loan and cycle to work schemes, free access to museums and galleries, discounts on retail, healthcare and on-site cafes and restaurants. You will have access to Employee Assistance Programme, trained Mental Health First aiders and City of London employee networks.

How to Apply

To apply, please click on the apply online button on the bottom of your screen.

If there are any issues with the application process, please contact the Barbican Careers team at [e-mail].

Deadline for applications is Monday 31st March 2025 at 23.55pm.

Please note that we are unable to accept late applications.

Disclaimer: In line with our policy the successful candidate will be offered the starting salary of £42,750 however, this will be subject to experience.

The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme ensure that our pay and reward practices are competitive and equitable across the whole organisation – and is committed to regularly benchmarking and reviewing pay against external sectors.
As part of our commitment to increasing the diversity of staff within the Barbican we are particularly keen to encourage applications from people from groups that are currently underrepresented, including people from the Global Majority* and D/deaf and disabled people. We want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. Please contact us if you require reasonable adjustments as part of the application process.