Operations Manager

ABM; Cramlington; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work

Perks at Work access

Job summary

ABM UK is seeking an experienced Operations Manager to lead site operations at Manor Walks Shopping Centre. You will ensure security, cleanliness and maintenance standards are delivered while managing budgets and reporting to clients and senior management.

The role requires leadership, excellent communication, and the ability to engage a diverse team across shifts, with a focus on safety, efficiency and customer service.

Qualifications

• Significant experience in operations management.
• Proven ability to lead security, hygiene and maintenance operations.
• Strong budget forecasting and cost control experience.

Responsibilities

• Manage the contract in line with company policies and procedures.
• Ensure high standards of cleanliness, hygiene and waste management.
• Oversee security deployments, rosters, and incident recording.

Skills

Leadership

Communication

Time management

IT literacy

Education

SIA Door Supervisor

Health & Safety Certificate

IOSH Qualification

Job description

LOCATION: MANOR WALKS Shopping Centre

SHIFT PATTERN: Monday To Friday (two Saturdays from 4 on Rota) 42 hours per week

Salary: Competitive

ROLE OVERVIEW AND PURPOSE

ABM UK is seeking a dynamic and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for delivering the highest standards of security, cleanliness, hygiene, waste management, maintenance, landscaping and other contractual tasks at our client's site. You will ensure that all operations are carried out efficiently and effectively, meeting client expectations and company policies and procedures.

KEY RESPONSIBILITIES

• Manage the contract in accordance with company policies and procedures
• Ensure high standards of cleanliness, hygiene, and waste management are consistently achieved
• Ensure security team are deployed in line with site rotas, communicating effectively and managing & recording any incidents occurring on site.
• Complete budget forecasts and monthly reconciliations
• Provide professional support to the business in service-related matters
• Control staff rosters, payroll, and manning levels
• Deliver excellent communication and motivation to the site-based team
• Ensure compliance with quality performance measures and resolve any non-compliance issues
• Significant experience in operations management
• Proven track record in delivering high standards of cleanliness and hygiene
• Experience in budget forecasting and controlling
• Strong communication and leadership skills
• Good IT literacy
• Health & Safety Certificate
• Ability to communicate and engage effectively, with a wide range of stakeholders including clients, customers, staff and other professionals.
• IOSH Qualification or equivalent H&S qualification
• Ability to compile clear and concise written reports.
• Budget management skills.
• Problem solving and decision-making skills.
• Ability to manage resources.
• Leadership skills which will include the ability to effectively manage change.
• Good time management and prioritization skills.
• Good customer service skills
• Experience in working in a shopping centre

QUALIFICATIONS

• SIA Door Supervisor

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.