Operations Manager

Carlisle Support Services; Greater London; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Health & Wellbeing

Holiday entitlement 23–25

Discounts & Cashback

Volunteering days

Employee assistance

Refer a Friend

Cycle to Work

Job summary

Carlisle Support Services is seeking an Operations Manager to deliver a professional security service that meets contractual obligations. You will oversee day-to-day operations, lead a large security team, and ensure safety, compliance, and customer satisfaction.

The role requires hands-on leadership, strong communication, and the ability to manage budgets, audits, and training programmes across sites, including high-profile events and complex environments.

Qualifications

• Previous security experience in a management role in a busy environment.
• Proven ability to lead and manage a large team.
• SIA Door Supervisor license.
• SIA CCTV license.
• Excellent written and verbal communication.
• Commercial awareness.
• Attention to detail.
• Collaborator.
• People management & influence.
• Flexibility & Adaptability.

Responsibilities

• Overview of management and finance system for the site.
• Day-to-day diary management and forward planning; liaise with client stakeholders.
• Lead, manage and motivate direct reports; set goals, review performance and develop staff.
• Recruitment, interviews, compliance and induction for new joiners.
• Organise team training sessions and trainer liaison.
• Weekly site compliance audits: First Aid, fire equipment, radios.
• Attend client and internal meetings as required.
• Manage training and career development; attend required sessions.
• Engage in internal/external networking to stay updated on industry developments.
• Maintain accurate assignment instructions and monthly welfare meetings.
• Conduct risk assessments for Carlisle Support Services and Somerset House; ensure up-to-date.
• Manage sickness, holidays, absence and overtime per policies and customer requirements; uphold Health and Safety.
• Maintain knowledge of control room systems (Access Control, CCTV).
• Create and update a comprehensive training matrix.
• Handle client/Carlisle requests as needed.
• Organise monthly meetings, monitor KPIs and manage budgets.
• Review budget spend and communicate actions from meetings.

Skills

SIA Door Supervisor

SIA CCTV

Communication skills

Commercial awareness

Attention to detail

People management

Flexibility

Adaptability

Leadership

Team leadership

Job description

The role

Carlisle Support Servicesis looking for an Operations Manager who will be responsible for the delivery of an excellent security service which fulfils our contractual obligations. The post holder will support service delivery in a professional impartial and courteous manner. This is to be achieved within the scope of the contract and in line with Carlisle Support Services policies and procedures.

Your core role will include but not be limited to the following activities:

• Overview of Carlisle Support Services Management and Finance system
• Day to day diary management and forward planning for Management team. Liaison with DSM and various client stakeholders.
• Lead, manage and motivate direct reports including goal setting, performance reviews, appraisals, coaching and development planning.
• Recruitment of new team members, including organising interviews, completing compliance forms and preparing induction for new joiners.
• Organise team training sessions, including room bookings, informing attendees, trainer liaison.
• Weekly Site Compliance audit checks to include First Aid equipment, Fire extinguishers, radios.
• Attend meetings such as client monthly meeting, event managers weekly meeting and any other meeting as requested.
• Manage ongoing training and career development, attending training sessions as and when required.
• Actively seek out internal and external networking opportunities to keep updated of industry innovations and developments.
• Assignment Instructions are maintained accurately and are up to date.
• Welfare meetings completed to monthly schedule.
• Risk Assessments for both Carlisle Support Services and Somerset House are available and up to date.
• Colleague sickness, holidays, absence and overtime are managed in accordance with Carlisle Support Services policies and customer requirements.Health and Safety policy adhered to.
• Excellent knowledge of all control room security systems, including Access Control and CCTV Management.
• Produce and keep updated a comprehensive training matrix.
• Perform or assist with all reasonable Client/ Carlisle Support Services requests.
• Vendor Management for site contractors.
• Monthly meetings organised, KPI's monitored, and budgets adhered to.
• Budget spend reviews.
• Communication and actions required from meetings.

The ideal candidate

• Monday to Friday, 40 hour week – flexible hours as expectation to be available for high profile events, including some evenings and weekends.
• Previous security experience in a management role in a busy environment
• Proven ability to lead and manage a large team.
• SIA Door Supervisor license
• SIA CCTV license
• Excellent written and verbal communication.
• Commercial awareness
• Attention to detail.
• Collaborator
• People management & ability to positively influence.
• Flexibility & Adaptability

The benefits

Health and Wellbeing Plans

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more.

Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.