Operations Manager

CBRE Group, Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. in Heathrow is seeking an Operations Manager to lead the team delivering facilities management services for a major account. You will drive performance, governance and reporting, while ensuring client focus across all areas.

Responsibilities include managing recruitment and development, overseeing vendor relationships, and ensuring contract compliance, platform efficiency and delivery against targets. A strong track record in corporate real estate and large teams is essential.

Qualifications

• Ability to work at pace with regular re-prioritisation.
• Experience in corporate real estate or a facilities management company.
• Procurement experience is required.
• Demonstrated experience in managing large teams.
• Experience in H&S and Energy Management is an advantage.
• Experience delivering large scale change programmes an advantage.
• Skills include organisational development, personnel management, budgeting and strategic planning.
• Excellent people skills with ability to lead and support a dynamic leadership team.
• Proven track record of working in international corporate businesses.

Responsibilities

• Be the primary strategic and operational support point for the Account Director.
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support the client business and contractual objectives, and develop short/long term objectives.
• Ensure full contract compliance on operational, risk, and compliance matters.
• Measure the contract’s performance against targets and scorecard compliance.
• Lead by example in supplier relationships and vendor management.
• Oversee all vendor relationships.
• Ensure CBRE’s technology platform is optimised to support operational needs and value.
• Drive platform efficiencies within the account platform.
• Ensure account Playbooks are evergreen and meet account needs.
• Provide leadership and day-to-day management of infrastructure functions with reporting leads.

Skills

work at pace

corporate real estate

facilities management

procurement

large teams

H&S & energy management

change programmes

organisational development

budget & resource planning

strategic planning

leadership & people skills

international business experience

Job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Operations Manager

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in Heathrow.

Job Summary

Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM’s to deliver to in each respective area. Ensure continual client focus across all areas.

Key Responsibilities

• Be the primary strategic and operational support point for the Account Director
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters
• Measure the contract’s performance against agreed targets and scorecard compliance
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Oversee all vendor relationships.
• Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value
• Drive forward platform efficiencies within the account platform
• Ensure all account Playbooks are evergreen and meeting the needs of the account
• Provide leadership and day to day management of the infrastructure functions of the business, with functional leads reporting in. Ensure functional objectives are aligned with the client priorities and the wider functional priorities of CBRE
• Key Skills / Experience /Requirements:
• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses

Key Skills / Experience / Requirements

• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses