Operations Manager

CBRE Group, Inc.; Southall; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is recruiting an Operations Manager for the Heathrow area to lead a facilities management contract. You will oversee all operational activity, drive performance, and ensure contract compliance, reporting, and vendor management across a large team in a multinational setting.

The role requires strong procurement experience, strategic planning, and the ability to work at pace under pressure, with a focus on service delivery improvements and client satisfaction.

Qualifications

• Experience in corporate real estate or facilities management.
• Procurement experience is required.
• Demonstrated experience in managing large teams.
• Experience in H&S and Energy Management is advantageous.
• Experience delivering large-scale change programmes is advantageous.
• Strong organisational development, personnel management, budgeting and strategic planning skills.
• Excellent people skills with ability to lead a dynamic leadership team.
• Experience working in international corporate businesses.

Responsibilities

• Be the primary strategic and operational support point for the Account Director.
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Drive superior account performance to support client business objectives and contractual targets.
• Ensure contract compliance on operational, risk, and compliance matters.
• Lead by example in vendor relationships and ensure professional collaboration.
• Oversee all vendor relationships and platform efficiencies.

Skills

Facilities management

Procurement

Team leadership

H&S

Energy management

Change programmes

Strategic planning

Vendor management

International business

Budget management

Job description

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Operations Manager

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in Heathrow.

Job Summary:

Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM’s to deliver to in each respective area. Ensure continual client focus across all areas.

Key Responsibilities:

• Be the primary strategic and operational support point for the Account Director
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters
• Measure the contract’s performance against agreed targets and scorecard compliance
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Oversee all vendor relationships.
• Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value
• Drive forward platform efficiencies within the account platform
• Ensure all account Playbooks are evergreen and meeting the needs of the account
• Provide leadership and day to day management of the infrastructure functions of the business, with functional leads reporting in. Ensure functional objectives are aligned with the client priorities and the wider functional priorities of CBRE
• Key Skills / Experience /Requirements:
• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses

Key Skills / Experience /Requirements:

• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses