Senior Operations Manager Job

Greycoat Lumleys; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Overtime pay

Career development opportunities

High-profile events

Job summary

Greycoat Lumleys, London, seeks a Senior Event Operations Manager to own and lead end-to-end event operations in collaboration with Sales and Events teams. You will manage front-of-house and back-of-house operations, ensuring flawless delivery and exemplary guest experiences.

The role is client-facing, requires strong leadership of on-site teams, and offers progression within a major events group. Overtime is paid and salary is competitive.

Responsibilities

• Planning, organising and delivering operational aspects of events in collaboration with the Sales and Events teams
• Leading FOH and BOH teams on event days, ensuring high service standards
• Producing and communicating clear event notes, service plans and timings
• Managing service flow during events, including during dinners
• Preparing RAMS and H&S documentation
• Liaising with venues, suppliers and clients as a key contact
• Ordering and managing hired equipment and beverages, supporting cost control
• Attending site visits and tastings to identify operational requirements
• Supporting staffing recruitment, training and onboarding
• Mentoring junior managers and contributing to wider operational improvements

Job description

Senior Event Operations Manager Job, London

Our client, one of London’s biggest and most successful catering businesses, is currently searching for a great Event Manager to join their growing events team. This is a hands-on, client-facing role working closely with the Sales and Events teams.

We need a Senior Event Operations Manager who takes ownership of events and leads both front-of-house and back-of-house teams, making sure every event runs smoothly, meets client expectations and follows venue and safety rules.

You might be an experienced event operator ready to step up, or a manager ready for a new challenge. You'll lead on bigger, more complex events and help develop junior managers.

Key duties include:

• Planning, organising and delivering all operational aspects of events in collaboration with the Sales and Events teams

• Leading FOH and BOH teams on event days, ensuring consistently high service standards

• Producing and communicating clear, accurate event notes, service plans and timings

• Managing service flow during events, including sending and receiving during dinners

• Preparing and overseeing RAMS and H&S documentation

• Liaising with venues, suppliers and clients, acting as a key point of contact

• Ordering and managing hired equipment and beverages, supporting cost control and profitability

• Attending site visits and tastings to identify operational requirements

• Supporting staffing recruitment, training and onboarding

• Mentoring junior managers, assisting with manager allocations, and contributing to wider operational and efficiency projects

The ideal candidate will be highly organised, detail-driven and an excellent communicator, comfortable working directly with clients and venues at a senior level. You will be confident leading teams and managing live events under pressure, and passionate about hospitality and delivering exceptional guest experiences.

Hours & Overtime: Event days require on-site presence, with overtime paid on top of salary.

Why join us?

• Competitive salary up to £45,000 DOE plus overtime

• Opportunity to work on exciting, high-profile events

• Career development opportunities across the wider group, including major contracts