Operations Manager

Andersen James Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity for an experienced Operations Manager to oversee a flagship commercial estate in Shoreditch. This high-visibility role requires managing complex service delivery and stakeholder expectations in a prime London location. Join a high-performing estate team to ensure operational excellence.

Qualifications

• Proven experience in managing complex service delivery.
• Experience overseeing large-scale urban estates.

Responsibilities

• Lead the delivery of all facilities and building services.
• Manage contracts across various services including cleaning and security.
• Ensure compliance with statutory and internal policy obligations.

Skills

Stakeholder Engagement

Operational Management

Budget Management

Job description

Take the lead on one of London’s most high-profile commercial buildings

An exciting opportunity has arisen for an experienced Operations Manager to oversee the day-to-day running of a flagship, multi-tenanted commercial estate in Shoreditch. This is a high-visibility role requiring a proven operator with the capability to manage complex service delivery, high stakeholder expectations, and a large-scale urban estate.

Why consider this opportunity?

• Prime location: Situated in the heart of Old Street, this award-winning scheme comprises over 300,000 sqft of high-spec office, retail and leisure space.
• Trophy asset: A flagship destination requiring best-in-class operational management and stakeholder engagement.
• Wide remit: Manage a significant service charge budget (£5.4m) and lead the performance of multiple third-party service providers.
• ESG & community: Contribute to the estate’s wider sustainability and corporate social responsibility goals.

Key Responsibilities

• Lead the delivery of all facilities and building services, ensuring seamless day-to-day operations.
• Manage contracts across M&E, cleaning, security, front of house, and building fabric maintenance.
• Ensure full compliance with statutory, H&S and internal policy obligations.
• Foster excellent occupier relationships and maintain strong communication channels.
• Monitor budgets, manage service charges and lead monthly partner performance meetings.
• Oversee sustainability initiatives, utilities management and emergency preparedness.
• Deputise for the Estate Manager and support additional sites across the portfolio as required.

This is a rare opportunity to join a high-performing estate team and take responsibility for the operational excellence of one of London’s most prominent developments.

For a confidential conversation or to express interest, please get in touch: [e-mail]