Operations Manager

The Elms; England; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

NHS pension scheme membership

Wellbeing support

Flexible working opportunities

Professional development opportunities

Job summary

The Elms Practice is seeking an experienced Operations Manager to support the Practice Manager in the day-to-day running of our GP practice. You will lead reception and administrative teams, ensure efficient systems, and deputise when required.

Applicants should have substantial primary care experience, knowledge of NHS contracts and CQC requirements, and the ability to drive service improvement, staff development, and patient-focused care.

Qualifications

• Significant experience in Primary Care, ideally within a GP Practice.
• NHS contractual requirements knowledge.
• Experience with IT systems, patient services and data handling.

Responsibilities

• Oversee operational workflows and staff management.
• Lead reception and administrative teams and deputise for the Practice Manager.
• Ensure compliance with NHS, CQC and information governance.
• Support performance monitoring and financial administration.
• Drive continuous service improvement and stakeholder collaboration.

Skills

Staff management

Leadership

Operational management

NHS and CQC knowledge

Financial budgeting

Team player

Education

Experience in Primary Care / NHS setting

Tools

EMIS Web

Accurx

Job description

The Operations Manager plays a key role in supporting the Practice Manager with the day-to-day operational running of the practice, ensuring the delivery of safe, effective, responsive, and high-quality patient services. The post-holder provides leadership and supervision to reception and administrative teams, maintains efficient practice systems, and deputises for the Practice Manager when required.

Responsibilities include overseeing operational workflows, staff management and development, patient services, complaints handling, compliance with NHS and CQC requirements, information governance, quality improvement initiatives, and the effective use of clinical IT systems such as EMIS Web and Accurx. The role also supports performance monitoring, financial administration, business continuity planning, and collaborative working with external healthcare organisations.

We are looking to appoint a self-motivated, enthusiastic, and highly organised individual to support our Practice Manager in the day to day running of our Practice and to deputise in her absence.

You will need to have significant previous experience working in Primary Care, ideally within a GP Practice with some experience and knowledge of financial processes for budgeting, IT systems and staff supervision / management.

You will need to have the patience and energy to deal with a fast paced and varied workload, have an eye for detail and be a real team player., The ideal candidate will have experience within primary care or an NHS setting, strong leadership and organisational skills, knowledge of CQC and NHS contractual requirements, and a commitment to delivering excellent patient care and continuous service improvement.

The Elms Practice is a friendly, forward-thinking GP practice committed to delivering high-quality, patient-centred healthcare to our local community. Our dedicated multidisciplinary team works closely together to provide safe, effective, and compassionate care, ensuring the best possible outcomes for our patients.

We pride ourselves on maintaining a supportive and inclusive working environment where teamwork, professionalism, and continuous improvement are valued. Staff are encouraged to develop their skills, contribute ideas, and play an active role in shaping and improving our services.

At The Elms Practice, we recognise that our people are our greatest asset. We offer a positive workplace culture, opportunities for professional development, flexible working opportunities where appropriate, NHS pension scheme membership, and access to wellbeing support. We are committed to fostering a respectful, collaborative atmosphere where every team member feels valued and supported to thrive in their role.

• positive workplace culture
• opportunities for professional development
• flexible working opportunities where appropriate
• NHS pension scheme membership
• access to wellbeing support

Joining The Elms Practice means becoming part of a caring and ambitious team that is passionate about providing excellent healthcare while supporting one another to achieve success.