Operations Manager

Ipsum; Enderby; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave 20 days

Bank holidays

Pension plan

Career development

Professional qualifications

Virtual GP

Mental health support

Cycle to Work

Discount club

Life assurance

Long service recognition

Maternity pay

Volunteer opportunities

Job summary

Ipsum is seeking an Operations Manager to lead the delivery of frameworks, schemes and complex works across the South, with UK-wide project support. You will report to the Technical & Innovation Director and guide operational teams to deliver safely, on time and within budget, while building strong customer relationships.

The role requires proven leadership in utilities/construction settings, collaborative stakeholder management, and a drive for continuous improvement across operations and

Qualifications

• Experience in Utilities, Construction or Framework Delivery.
• Proven leadership experience managing operational teams.
• Experience delivering projects, programmes or operational workstreams.
• Excellent stakeholder management and communication skills.
• Strong commercial, financial and analytical skills.
• Full UK Driving Licence.

Responsibilities

• Lead day-to-day operational delivery of framework activities, projects and complex works.
• Support the development of delivery plans, operational strategies and resource forecasts.
• Act as the operational lead for customers and stakeholders, ensuring KPIs and project objectives are achieved.
• Provide performance reporting, operational updates and technical insights to stakeholders.
• Lead, coach and develop operational teams to maximise capability and performance.
• Manage resource planning, project mobilisation and workforce allocation across multiple workstreams.
• Work collaboratively with technical specialists to ensure delivery of innovative solutions.
• Oversee project planning, scheduling and reporting through company systems.
• Monitor operational performance and implement corrective actions.
• Drive continuous improvement across processes, systems and teams.
• Ensure compliance with Health, Safety, Environmental and quality standards.
• Manage incident response activities and ensure effective restoration and service recovery.
• Build and maintain relationships with customers, partners and stakeholders.
• Represent the Technical & Innovation Team at client meetings and project forums.
• Support the growth and reputation of Ipsum within the UK utilities and water sectors.

Skills

Leadership

Stakeholder management

Communication

Organisational skills

Problem solving

Time management

Adaptability

Driving licence

Job description

Location: Leicester (with travel as required)
Employment Type: Full Time
Working Hours: Monday to Friday

What's in it for you

• 20 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Group Personal Pension Plan
• Career development and progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and Mental Health support and counselling services
• Cycle to Work scheme
• Discount club covering supermarkets, phone bills, gyms and more
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Paid volunteering opportunities in your community

About The Role

As an Operations Manager, you will play a pivotal role in delivering some of the organisation's most challenging and innovative projects. Reporting to the Technical & Innovation Director, you will lead the operational delivery of frameworks, schemes and complex works across the South, while supporting projects throughout the UK. Working alongside industry-leading Subject Matter Experts, you will ensure projects are delivered safely, on time, within budget and to the highest quality standards. You will lead operational teams, influence strategic delivery decisions and build strong customer relationships, helping to drive business growth and operational excellence.

Key Responsibilities Include

• Leading and coordinating the day-to-day operational delivery of framework activities, projects and complex works
• Supporting the development of delivery plans, operational strategies and resource forecasts
• Acting as the operational lead for customers and stakeholders, ensuring contractual commitments, KPIs and project objectives are achieved
• Providing performance reporting, operational updates and technical insights to internal and external stakeholders
• Leading, coaching and developing operational teams to maximise capability, engagement and performance
• Managing resource planning, project mobilisation and workforce allocation across multiple workstreams
• Working collaboratively with technical specialists to ensure effective delivery of innovative solutions
• Overseeing project planning, scheduling and reporting through company systems
• Monitoring operational performance and implementing corrective actions where required
• Driving continuous improvement initiatives across operational processes, systems and teams
• Ensuring compliance with Health, Safety, Environmental and quality standards
• Managing incident response activities and ensuring effective restoration and service recovery
• Building and maintaining strong relationships with customers, partners and stakeholders
• Representing the Technical & Innovation Team at client meetings, operational reviews and project forums
• Supporting the growth and reputation of Ipsum within the UK utilities and water sectors

About You

We are looking for a motivated and experienced operational leader with a strong track record in utilities, construction and/or framework delivery environments.

You Should Have

• Experience working in at least two of the following sectors: Utilities, Construction or Framework Delivery
• Proven leadership experience managing and developing operational teams
• Experience delivering projects, programmes or operational workstreams
• Strong organisational, planning and resource management skills
• Experience managing customer relationships and contractual obligations
• Excellent stakeholder management and communication skills
• Experience handling escalations and resolving operational challenges
• Strong commercial, financial and analytical skills
• Experience managing multiple priorities in a fast-paced environment
• Full UK Driving Licence

You Will Also Demonstrate

• Strong leadership, coaching and mentoring skills
• Excellent communication and interpersonal skills
• Professionalism and a positive attitude
• Strong decision-making and problem-solving abilities
• Excellent time management and organisational skills
• Flexibility and adaptability
• A collaborative approach to working with internal teams and customers
• A passion for delivering exceptional service and operational excellence

We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce.