Operations Manager

Ipsum; Trubshaw; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

25 days annual leave plus bank H

Option to buy up to 5 additional days

Group Personal Pension Plan

24/7 virtual GP and Mental Health

Cycle to Work scheme

Discount club

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities

Job summary

Ipsum Water England & Wales is seeking a Framework Manager to lead the safe, profitable, and efficient delivery of operational work programmes. You will report to the Regional Director and oversee framework performance, customer relationships, and commercial delivery, ensuring projects are delivered safely, on time, and to the highest standards.

You will drive improvement, lead teams, manage resources, and maintain strong client and stakeholder relationships across multiple projects, with a

Qualifications

• Experience in Framework Management or equivalent roles.
• Degree in Utilities Management or equivalent qualification.
• Full UK Driving Licence.
• Minimum 5 years of experience in the Utilities industry.
• Experience leading change management and business improvement initiatives.
• Strong commercial awareness and financial management capability.
• Experience building relationships with clients, suppliers and internal stakeholders.
• Experience leading, developing and motivating teams.
• Strong planning, organisational and programme management skills.
• Good IT skills, including Microsoft Office.

Responsibilities

• Lead HSQE performance, ensuring compliance with company standards, audits and ISO accreditations.
• Develop and implement Framework Business Plans aligned to wider business objectives.
• Manage operational resources, supply chain partners and project delivery programmes.
• Drive continuous improvement, innovation and risk management across the framework.
• Lead, develop and motivate teams, promoting accountability and succession planning.
• Ensure effective planning, programming and performance management across all projects.
• Manage commercial plans, financial forecasting and cost control activities.
• Monitor KPIs and SLAs, implementing improvement actions where required.
• Build strong customer relationships and ensure high levels of client satisfaction.
• Demonstrate value, performance and service excellence to clients and stakeholders.

Skills

Leadership

Stakeholder management

Programme management

Financial management

Commercial awareness

Communication

Problem-solving

Education

Utilities Management degree

Tools

Microsoft Office

Job description

Location: Reading (with travel as required)

Employment type: Full Time

Working Hours: Monday to Friday

What’s In It For You…

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.

• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Group Personal Pension Plan

Career Development & Progression With Professional Qualifications

• 24/7 virtual GP and Mental Health support services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Paid volunteering opportunities

About The Role…

As a Framework Manager within Ipsum Water England & Wales, you will lead the safe, profitable and efficient delivery of operational work programmes in line with company objectives. Reporting to the Regional Director, you will oversee framework performance, customer relationships, business improvement initiatives, resource planning and commercial delivery, ensuring projects are delivered safely, on time and to the highest standards.

As a Framework Manager you will…

• Lead HSQE performance, ensuring compliance with company standards, audits and ISO accreditations.
• Develop and implement Framework Business Plans aligned to wider business objectives.
• Manage operational resources, supply chain partners and project delivery programmes.
• Drive continuous improvement, innovation and risk management across the framework.
• Lead, develop and motivate teams, promoting accountability and succession planning.
• Ensure effective planning, programming and performance management across all projects.
• Manage commercial plans, financial forecasting and cost control activities.
• Monitor KPIs and SLAs, implementing improvement actions where required.
• Build strong customer relationships and ensure high levels of client satisfaction.
• Demonstrate value, performance and service excellence to clients and stakeholders.

About You…

We’re looking for a commercially minded leader with strong utilities experience and a proven track record of delivering operational and financial performance.

You will have:

• Previous experience in a Framework Management role.
• A degree in Utilities Management or equivalent qualification.
• A full UK Driving Licence.
• At least 5 years' experience within the Utilities industry.
• Experience leading change management and business improvement initiatives.
• Strong commercial awareness and financial management capability.
• Experience building relationships with clients, suppliers and internal stakeholders.
• Experience leading, developing and motivating teams.
• Strong planning, organisational and programme management skills.
• Good IT skills, including Microsoft Office.

Key skills include excellent communication, stakeholder management, organisation, leadership, problem-solving, flexibility and the ability to work both independently and collaboratively.

Our commitment to Equal Opportunities...

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