Operations Manager

Aztrum; Twickenham; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Company pension

Training & development

Career progression

Collaborative team

Job summary

Aztrum, based in Twickenham, is seeking an experienced Operations Manager to drive operational excellence across a growing technology solutions provider. The role focuses on improving processes, leading teams, and ensuring top-tier service delivery in a hybrid work environment.

You will oversee daily operations, refine workflows, and partner with Sales, Technical, and Customer Success teams to support continued growth and performance improvements across the business.

Qualifications

• Experience in an Operations Manager or senior operations/leadership role.
• Strong organisational and project management skills.
• Proven experience leading, motivating and developing teams.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with KPI/reporting experience.
• Proactive problem-solving and continuous improvement.
• Proficient with Microsoft Office and business systems.
• Experience in IT services/MSP environments desirable.

Responsibilities

• Oversee daily operational activities across multiple functions.
• Develop, implement and refine processes to boost efficiency.
• Monitor performance via KPIs, reporting and metrics.
• Lead, mentor and develop operational teams.
• Coordinate internal resources to deliver customer projects.
• Collaborate with Sales, Technical, Service Delivery and Customer Success teams.
• Identify opportunities for automation and continuous improvement.
• Assist with forecasting, resource planning and budgeting.
• Ensure compliance with policies and industry best practices.
• Support senior leadership with strategic planning and business improvement.

Skills

Leadership

Project management

Stakeholder management

Analytical mindset

MS Office

IT services

Tools

Business management systems

Job description

Operations Manager

Twickenham (Hybrid)

£40,000 - £45,000 per annum

About the Opportunity

An exciting opportunity has arisen for an experienced Operations Manager to join a growing and innovative technology solutions provider based in Twickenham. This organisation delivers a broad portfolio of managed IT services, cloud infrastructure, cyber security, Microsoft solutions, and digital transformation projects to businesses across the UK. With a strong reputation for exceptional customer service and technical expertise, the company is continuing to expand and is looking for an Operations Manager to drive operational excellence and support its ongoing growth.

This is an excellent opportunity for an organised and commercially aware professional who enjoys improving business performance, leading teams, and making a genuine impact within a fast‑paced technology environment.

The Role

As Operations Manager, you will work closely with the senior leadership team to oversee the day‑to‑day running of the business, optimise operational processes, and ensure the highest standards of service delivery.

You’ll be responsible for driving efficiency across departments, improving workflows, and ensuring the business has the operational foundations to support continued growth.

Key Responsibilities

• Oversee daily operational activities across multiple business functions.
• Develop, implement and refine operational processes to improve efficiency and productivity.
• Monitor business performance through KPIs, reporting and operational metrics.
• Lead, mentor and develop operational teams to achieve company objectives.
• Coordinate internal resources to ensure customer projects and service commitments are delivered successfully.
• Collaborate closely with Sales, Technical, Service Delivery and Customer Success teams.
• Identify opportunities for automation, innovation and continuous operational improvement.
• Assist with forecasting, resource planning and operational budgeting.
• Ensure compliance with company policies, procedures and industry best practice.
• Support senior leadership with strategic planning and business improvement initiatives.

About You

We’re looking for a proactive and highly organised Operations Manager with strong leadership skills and a passion for improving processes within a technology‑focused business.

Essential Skills & Experience

• Previous experience in an Operations Manager, Senior Operations or similar leadership role.
• Excellent organisational and project management skills.
• Proven experience leading, motivating and developing teams.
• Strong communication and stakeholder management abilities.
• Analytical mindset with experience producing operational reports and KPI analysis.
• A proactive approach to problem‑solving and continuous improvement.
• Proficiency with Microsoft Office and business management systems.
• Previous experience within an IT Services, Managed Service Provider (MSP), technology or technical services environment is highly desirable.

Desirable

• Experience leading operational improvement or business transformation projects.
• Understanding of managed service delivery or technical operations.
• Knowledge of ISO standards or quality management systems.
• Prince2, Lean, Six Sigma or similar operational improvement qualifications.

What's on Offer

• £40,000 - £45,000 basic salary
• Hybrid working
• Company pension scheme
• Ongoing training and professional development
• Clear career progression opportunities
• Supportive and collaborative team environment
• The chance to play a key role in the growth of a successful technology business