Operations Manager

Ives Recruitment Solutions Ltd; East Hyde; Hybrid; GBP 72,000 - 88,000; Full time

Job summary

Ives Recruitment Solutions Ltd is seeking an experienced Operations Manager to join a growing business across Bedfordshire and West London. You will report to the MD and lead day-to-day operations, driving project delivery and ensuring regulatory compliance with a strong service focus.

The role requires leadership, business acumen and the ability to collaborate with multiple functions to shape growth, improve processes, and build capable teams across sites.

Qualifications

• Experience within property, housing, facilities management or similar sector.
• Operational policy development experience and experience of maintaining procedures.
• Strong project management skills.
• Experience with quality management framework, ideally ISO 9001.
• Outstanding interpersonal and man management capabilities.
• Strong IT and systems skills.
• Customer-centric approach and able to maintain strong relationships.

Responsibilities

• Lead day-to-day operational activities across the business.
• Drive project delivery and identify opportunities for improvement.
• Ensure compliance and regulatory controls across the operation.
• Collaborate with sales, marketing, finance and customer service teams.
• Support growth and build high-performing teams across sites.

Skills

Property sector

Project management

ISO 9001

People management

IT systems

Stakeholder relations

Leadership

Job description

Operations Manager – Bedfordshire/West London - Up to £80,000 p.a. + benefits

Are you an experienced, driven, and commercially focused Operations Manager who is keen to join a growing business?

Do you have a proven experience working within Property or an associated sector?

Are you looking for an opportunity where you can be pivotal in shaping the business growth and put your stamp on it?

If so, this could be an ideal role for you!

Ives Recruitment Solutions are delighted to be retained by this fast growing, specialist organisation who pride themselves on their bespoke and quality offering. They are looking for a like-minded, results-driven Operations Manager to join them on their growth trajectory.

This is a superb opportunity and time to join the business – with a strong project pipeline and with very real ambition for very healthy growth.

Reporting directly to the Managing Director, your remit will be extremely broad and will interact across the whole business. You must demonstrate strong leadership and clear direction in your approach; and possessing strong interpersonal skills, a robust character and proactive attitude are a must for success in this role. There will be a requirement to split your time between their sites in Bedfordshire and West London.

You will lead and coordinate the day-to-day operational activities across the business; setting clear objectives and ensuring high standards are met. You will monitor operational performance, identify issues or concerns, and set clear expectations for the teams. You will ensure that processes and systems are regularly reviewed and monitored, and there will be a strong focus on project management and identifying opportunities for improvement.

The role requires a collaborative working relationship with sales, marketing, finance, property management and customer service teams; requires a strong knowledge and understanding of compliance and regulatory controls; and will require regular updates for the senior leadership team.

The role requires someone with a strong business acumen, who can partner with the Directors and be instrumental in supporting the business on its growth journey.

This is a great opportunity for someone who is keen to be able to have a genuine impact on the growth and future of the business. You will be able to reap the rewards as the business grows and be able to build and improve the teams accordingly.

Skills required

• Experience within property, housing, facilities management or similar sector
• Operational policy development experience and experience of maintaining procedures
• Strong project management skills
• Experience within a quality management framework, ideally ISO 9001
• Outstanding interpersonal and man management capabilities
• Strong IT and systems skills
• Customer centric approach and able to maintain strong relationships