Operations Manager

ARK Recruitment; Fareham; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Onsite parking

25 days holiday + bank holidays

Job summary

ARK Recruitment in Fareham is seeking an experienced Operations Manager to own and grow the operations function within a financial services context. You will lead and develop a team of Team Leaders, embedding strong people practices and ensuring effective delivery of services across departments such as New Business, Servicing and Mortgages.

You will drive capacity planning, KPI monitoring, and process improvements, reporting insights to Directors to support strategic decisions and sustained

Qualifications

• Strong leadership experience with proven ability to develop and motivate teams.
• Financial services experience is essential, with background in wealth management, mortgages, banking or insurance.
• Clear operational experience with a track record in process improvement and decisive decision making.
• Excellent communication, commercial mindset and a proactive approach to continuous improvement.

Responsibilities

• Manage and develop the operational team leads and make them effective first-line managers.
• People management, performance conversations and day-to-day people issues.
• Resource and capacity planning across New Business, Servicing and Mortgages.
• Operational KPIs, service levels and visibility of workload; assess need for recruitment.
• Workflow ownership; implement and monitor approved process and technology changes.
• Own the relationship between Sales and Operations to ensure aligned success.
• Provide reporting and data to Directors to support informed decisions.

Skills

Leadership

Financial services

Operations management

Process improvement

Team development

Job description

Are you a people and process driven operations manager, on the look out for a new challenge to drive the growth of a scaling organisation within the financial sector? If so, read on…

This is a newly created opportunity following a period of positive change within the business, giving the successful candidate the chance to take ownership of the operations function and help shape the next phase of growth, people development and process improvement.

The role will have a strong focus on people leadership, managing and developing a team of Team Leaders and giving them support, structure and accountability they need to build high performing departments. In turn, you’ll play a key role in improving operational performance and supporting the wider growth of the organisation.

The Role:-

• Manage and develop the operational team leads and make them effective first-line managers.
• People management, performance conversations and day-to-day people issues.
• Resource and capacity planning across the business, including New Business, Servicing and Mortgages.
• Operational KPIs, service levels and visibility of workload. Assessing the need for continued operational recruitment.
• Workflow and process ownership. Simplify, improve and make sure agreed processes are followed.
• Own the relationship between Sales and Operations, one cannot perform without the other, so your role will be to monitor ongoing communication and support between the two functions to ensure success.
• Implementation and adoption of agreed process and technology changes.
• Be on top of workflow and capacity changes, being one step ahead to ensure consistent delivery.
• Report directly to the Directors, providing insight, reporting and data to support informed decision making across the business.

What we’re looking for:-

• Strong leadership experience is a priority for this role. You’ll need proven experience managing, developing and motivating teams, with the confidence to have challenging performance conversations when required.
• Financial services experience is essential, but we’re open to backgrounds across wealth management, mortgages, banking, insurance and related sectors. Wealth management experience would be particularly desirable.
• Clear and demonstrated experience in an operational role, with examples of process improvement, team development and decisive decision making.
• You’ll be a strong communicator, commercially minded and driven to achieve, with a proactive, ideas led approach and a genuine appetite for continuous improvement.

What’s on offer:-

• Opportunity to take real ownership of the operations function
• Clear progression and long term career opportunities
• 25 days holiday + bank holiday
• Onsite parking