Operations Manager

Ives Recruitment Solutions Ltd; Cambridgeshire and Peterborough, Greater London; On-site; GBP 72,000 - 88,000; Full time

Job summary

Ives Recruitment Solutions Ltd is seeking an experienced Operations Manager to oversee day-to-day operations across Bedfordshire and West London. You will set objectives, monitor performance, and drive improvements to support growth.

You will partner with sales, marketing, finance, and service teams, ensuring regulatory compliance and robust processes while shaping the business trajectory.

Qualifications

• Experience in property, housing or facilities management is essential.
• Experience developing operational policies and maintaining procedures.
• Experience with a quality management framework (ISO 9001) is preferred.

Responsibilities

• Lead and coordinate day-to-day operational activities across the business.
• Monitor performance, identify issues, and set clear expectations for teams.
• Collaborate with sales, marketing, finance, property management and customer service.
• Drive project delivery and identify opportunities for process improvements.

Skills

Property sector

Operational policy development

Quality management ISO 9001

People management

IT & systems skills

Customer relations

Job description

Operations Manager – Bedfordshire/West London - Up to £80,000 p.a. + benefits

Are you an experienced, driven, and commercially focused Operations Manager who is keen to join a growing business?

Do you have a proven experience working within Property or an associated sector?

Are you looking for an opportunity where you can be pivotal in shaping the business growth and put your stamp on it?

If so, this could be an ideal role for you!

Ives Recruitment Solutions are delighted to be retained by this fast growing, specialist organisation who pride themselves on their bespoke and quality offering. They are looking for a like-minded, results-driven Operations Manager to join them on their growth trajectory.

This is a superb opportunity and time to join the business – with a strong project pipeline and with very real ambition for very healthy growth.

Reporting directly to the Managing Director, your remit will be extremely broad and will interact across the whole business. You must demonstrate strong leadership and clear direction in your approach; and possessing strong interpersonal skills, a robust character and proactive attitude are a must for success in this role. There will be a requirement to split your time between their sites in Bedfordshire and West London.

You will lead and coordinate the day-to-day operational activities across the business; setting clear objectives and ensuring high standards are met. You will monitor operational performance, identify issues or concerns, and set clear expectations for the teams. You will ensure that processes and systems are regularly reviewed and monitored, and there will be a strong focus on project management and identifying opportunities for improvement.

The role requires a collaborative working relationship with sales, marketing, finance, property management and customer service teams; requires a strong knowledge and understanding of compliance and regulatory controls; and will require regular updates for the senior leadership team.

The role requires someone with a strong business acumen, who can partner with the Directors and be instrumental in supporting the business on its growth journey.

This is a great opportunity for someone who is keen to be able to have a genuine impact on the growth and future of the business. You will be able to reap the rewards as the business grows and be able to build and improve the teams accordingly.

Skills required

• Experience within property, housing, facilities management or similar sector
• Operational policy development experience and experience of maintaining procedures
• Experience within a quality management framework, ideally ISO 9001
• Outstanding interpersonal and man management capabilities
• Strong IT and systems skills
• Customer centric approach and able to maintain strong relationships

We aim to respond to all applicants promptly, however we kindly ask for your understanding in case of a delay. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available. Candidate data will be treated as confidential and not shared with third parties.