Operations Manager

Pertemps Logistic Contracts; Ashford; On-site; GBP 43,000 - 58,000; Full time

Job summary

PERTPEMS LOGISTICS CONTRACTS is seeking an experienced Operations Manager to lead day-to-day operations, manage budgets, and drive service standards across the site.

Reporting to the General Manager, you will shape workforce culture, coach teams, monitor KPIs, ensure QSHE compliance, and push continuous improvement in efficiency and customer service.

Qualifications

• Experience in employee relations and customer/trading relations.
• Commercial environment exposure to develop customer service and understanding.
• People and line management experience.
• Working knowledge of Health and Safety and legal compliance.
• Ability to present and communicate effectively.
• Excellent organisational and interpersonal skills.
• Strong written, verbal communication and influencing abilities.
• Team working with customer-focused attitude.
• Strong financial acumen and commercial awareness.
• Good IT literacy and warehouse systems experience.

Responsibilities

• Manage day-to-day operation to meet KPIs and budgets.
• Oversee all performance to ensure KPIs and service standards.
• Ensure QSHE and legal compliance within the operation.
• Develop culture and coach/transmit to workforce for business excellence.
• Drive continuous improvement in efficiency and customer service.

Skills

Employee relations

Customer relations

People management

Health & safety

Communication

Organisational skills

Interpersonal skills

Financial acumen

Commercial awareness

IT literacy

Teamwork

Job description

We are currently recruiting for an experienced Operations Manager to join our client's team.

Job duties and responsibilities:

Reporting directly to the General Manager, this role will manage the day-to-day operation to ensure effective management of the budget, efficiency and service standards of the total operation.

• Manage all aspects of performance to ensure compliance with agreed KPIs.
• Responsible for QSHE and all legal compliance within the operation.
• To play a vital role in shaping the culture and approach of the workforce and supporting and developing the team through leading, coaching and communicating - facilitating a focus on business excellence and continuous improvement of operational efficiency and customer service standards.
• Develop a culture of continuous improvement with a methodology to support business efficiency, KPI targets and cost reduction requirements.

The ideal candidate will have:

• Experience in managing employee relations and customer/trading relations.
• Exposure to operating within a commercial environment sufficient to develop effective customer service and commercial understanding.
• People management and line management experience.
• Working knowledge of Health and Safety and Legal compliance.
• Ability to present and communicate effectively
• Excellent organisational skills and strong interpersonal skills
• Excellent management, written and verbal communication and influencing skills
• Team working and customer focusedattitude.
• Excellent financial acumen and commercial awareness.
• An excellent level of IT literacy.
• Management warehouse systems experience

Conditions:

• Mon- Fri (Apply online only) (flexibility required for operational adjustments)
• Salary: £50,388.00
• Weekly or monthly pay available
• Flexible approach to working hours, including covering holidays and absence when required

To be eligible you need:

• NO unspent convictions and be able to pass a basic Criminal Record Check/Disclosure (DBS check)
• Ability to provide 3 years referencing contacts and have been resident in the UK for the last 5 years.
• The right to work in the UK