Operations Manager

Platinum Recruitment Consultancy; Dumfries; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company car

24 days holiday

Pension scheme

Leadership development

Cycle to Work

Gym membership

Exclusive discounts

Social Impact Days

Family-friendly policies

Job summary

Platinum Recruitment Consultancy is seeking an experienced Operations Manager to lead a six-site school portfolio in Dumfries & Galloway. The role carries a £45,000 salary and a company car, with a strong focus on safety, compliance and stakeholder satisfaction across Hard and Soft FM services.

You will manage a skilled operational team across six sites, ensuring service delivery meets agreed standards, budgets and KPIs while maintaining excellent relationships with school business managers and

Qualifications

• KPI delivery and performance management experience across multiple sites.
• Strong stakeholder engagement and relationship-building skills.
• Leadership of operational teams with a focus on safety and service delivery.

Responsibilities

• Oversee six-site operations ensuring safe, efficient service delivery.
• Manage budgets, KPIs, and supplier coordination to hit revenue targets.
• Lead health and safety culture through regular briefings and audits.
• Provide line management to caretakers and cleaning staff.

Skills

KPI delivery

Stakeholder management

Team leadership

Planning & organisation

Health & safety awareness

IT literacy

Tools

CAFM systems

Microsoft Office

Job description

Operations Manager - Dumfries & Galloway | £45,000 + Company Car

Lead a six-site school portfolio with a £45,000 salary, company car and excellent benefits.

We are looking for an experienced Operations Manager to take on a key 6-month fixed-term position across Dumfries & Galloway.

This is an excellent opportunity for an experienced Facilities Manager or Operations Manager to lead service delivery across six school sites, managing both Hard and Soft FM services and a skilled operational team.

You'll play a key role in maintaining high standards across the portfolio, building strong stakeholder relationships and ensuring compliance, safety and customer satisfaction remain at the heart of service delivery.

Why apply / What's in it for you?

• £45,000 annual salary.
• Access to a company car to support the multi-site nature of the role.
• At least 24 days' holiday plus bank holidays, with the option to buy additional days.
• Generous pension scheme with additional employer contributions.
• Comprehensive training and fully funded leadership development programmes.
• Flexible benefits, including insurance options, Cycle2Work and discounted gym membership.
• Access to exclusive discounts across retailers and healthcare services.
• Two Social Impact Days each year for volunteering and fundraising.
• Family-friendly policies and access to employee affinity networks.

Key Responsibilities

As Operations Manager, you'll take ownership of operational performance across the six-site portfolio, ensuring services are delivered safely, efficiently and to agreed standards.

• Manage operational performance in line with service level agreements and KPIs.
• Build and maintain strong relationships with customers and key stakeholders.
• Act as the escalation point for customer issues and ensure effective resolution.
• Attend monthly meetings with school business managers and clients.
• Manage budgets and support the delivery of revenue targets.
• Coordinate suppliers and ensure works are completed on time and within budget.
• Provide direct line management to caretakers and cleaning staff.
• Lead the Health & Safety culture through toolbox talks, safety briefings and safety bulletins.
• Complete monthly compliance audits across Hard FM and cleaning services.
• Support consistent service delivery across all six school sites.

What we're looking for

We're looking for an experienced Facilities Manager or Operations Manager with a strong background in multi-site facilities management and operational leadership.

• Proven Operations Management experience with responsibility for KPI delivery.
• Experience managing Hard and Soft FM services across multiple locations.
• Strong understanding of service delivery plans, policies, procedures and operational systems.
• Knowledge of Health & Safety requirements including Fire Risk Assessments, Legionella, Asbestos, CDM and contractor control.
• Excellent planning, organisation and stakeholder management skills.
• Confident managing teams, suppliers and customer relationships.
• Strong IT skills, including Microsoft Office and CAFM systems.
• Experience of IOSH and PFI contracts is highly desirable.
• A full UK driving licence is essential.

If you're looking for your next Operations Manager opportunity in Dumfries & Galloway, this role offers the chance to lead a varied multi-site operation while making a genuine impact across the schools you support.