Area Manager

Manchester Arndale; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

OCS Academy training

Hapi app discounts

Wagestream pay option

Job summary

OCS UK & Ireland is seeking a Cleaning Manager based at Manchester Royal Infirmary. You will lead cleaning services across sites, manage teams, and ensure safety, quality and contract compliance.

You will drive continuous improvement, manage staff rotas and budgets, build client relationships and deliver services to KPI targets. DBS checks and UK work rights are required.

Qualifications

• Proven experience in cleaning or facilities management, preferably at manager level.
• Strong people management and leadership skills with multi-site experience.
• Experience working to KPIs, SLAs and budgets.
• Good knowledge of cleaning processes, equipment and COSHH requirements.

Responsibilities

• Manage day-to-day delivery of cleaning services across sites.
• Lead and develop Cleaning Supervisors and site teams.
• Ensure services meet contract specs, KPIs and client expectations.
• Conduct audits, inspections and quality checks; implement corrective actions.

Skills

People management

Staff scheduling

KPI management

Communication

Health & safety

Budgeting

Operational planning

Stakeholder engagement

Job description

About The Role:

Days of Working: This position will be based at Manchester Royal Infirmary, working Monday - Friday, with flexibility required to meet operational needs.

As a Cleaning Manager, you will have overall responsibility for the delivery, performance and continuous improvement of cleaning services across one or more client sites. You will lead and develop site‑based management and cleaning teams, ensuring high standards of cleanliness, safety and service are consistently achieved.

This role is responsible for operational management, people leadership and client satisfaction, ensuring services are delivered in line with contractual requirements, KPIs, budgets and OCS values.

As part of your role, your key responsibilities will include, but are not limited to:

• Manage the day‑to‑day delivery of cleaning services across assigned sites or contracts
• Lead, motivate and develop Cleaning Supervisors, Team Leaders and site‑based cleaning teams
• Ensure services are delivered in line with contract specifications, KPIs and client expectations
• Carry out regular audits, inspections and quality checks, implementing corrective actions where required
• Build and maintain strong working relationships with clients and key stakeholders
• Manage staffing levels, rotas, absence and recruitment in line with contract requirements
• Ensure all health & safety, COSHH and company procedures are followed and embedded
• Oversee training, inductions and development to ensure colleagues are competent and compliant
• Manage cleaning budgets, stock control and equipment usage effectively
• Identify opportunities for continuous improvement, efficiency and service enhancement
• Prepare reports and attend client or internal meetings as required
• Respond to escalations, incidents or complaints promptly and professionally

The ideal candidate should meet the following criteria:

• Right to Work in the UK and willingness to undergo a DBS check.
• UK Driving Licence.
• Proven experience in a cleaning or facilities management role, ideally at manager level
• Strong people management skills, with experience leading multi‑site or large teams
• Good knowledge of cleaning processes, equipment and materials
• Sound understanding of health & safety and COSHH requirements
• Experience working to KPIs, service level agreements and budgets
• Strong organisational, planning and problem‑solving skills
• Excellent communication and stakeholder engagement abilities
• Ability to work flexibly and manage competing operational priorities

Desirable:

• Experience working within Facilities Management (FM) or outsourced service environments
• Experience managing client contracts within public sector, education, healthcare or commercial settings
• IOSH, NEBOSH or similar health & safety qualification
• Experience contributing to mobilisation or service change programmes

Why join OCS?

• OCS are ranked 36th on Glassdoor’s Best Companies to Work For 2025, reflecting our commitment to creating a workplace where our colleagues feel supported and valued.
• We are passionate about developing our people. Through the OCS Academy, you’ll have access to learning opportunities that support your personal development and career progression.
• With the Hapi app, you can access a wide range of discounts, rewards and wellbeing resources.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.